Property Administration Assistant and Receptionist

You will be the first point of contact for the reception area at the Bristol & Bath Science Park and also provide reception cover at the main Badminton Road Office site. Welcoming visitors to the Council, you will be greeting individuals in person or on the telephone and dealing with incoming enquiries. Working as part of a team you will perform admin, post and print room duties, alongside the reception cover for the team.

What will you be doing

• You will be working in a team to provide cover for the reception area at Bristol & Bath Science Park and Badminton Road Offices, welcoming visitors and greeting them in person or on the telephone.
• On a daily basis you will answer enquiries and provide customers with basic information and advice, answering or referring enquiries, ensuring customers have a positive welcome and that courteous customer service is given.
• In the role you will carry out standard and routine clerical electronic processing for electronic mail and receive, log, date stamp and distribute Royal Mail post and parcels, notifying of arrival & distribution on site.
• provide back-office support, and clerical tasks to support various facilities such as pool car bookings by staff, buildings access control, meeting room bookings, ID badges and purchase of corporate stationery You will also undertake printing and collation of documents for tenants and external customers.
• It will your responsibility to be the first point of contact for maintenance of defective print and mail machinery and determine the nature of the faults and appropriate action to return the machinery to full working order.

• You will hold a minimum of 4 GCSE’s (Grade C or above) to include English and Mathematics or their equivalent.
• As this is a public facing role, you must have strong interpersonal skills to deal with customers and colleagues courteously, with relevant experience of working in an office setting and a busy reception environment.
• It is essential that you are a confident user of information technology and have experience of the Microsoft Office suite (including Outlook, Word, Excel and Power point software) and computerised printing systems.
• We require you to use initiative to solve day to day problems and have the initiative and judgement to identify problems and raise them with senior colleagues as appropriate.
• It is essential that you have good verbal and written communication skills and a strong focus on customer needs.
• We require you to be able to handle confidential information appropriately, with an awareness of the Data Protection Act and how it relates to the role.
• You must have good numerical skills to appropriately record, updates records, process financial payments/invoices and control volumes of items processed.

• We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and developmentoffer, which helps make the greatest long-term difference in work.

Our teams at South Gloucestershire Council are making a realdifference to the lives of people who live, work, and learnhere.

• We’re building and shaping communities which people are proud of
• We’re working with the most vulnerable in our community to help them achieve what they want in life
• We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!