Project Manager

Job content

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About This Role

To manage a project and a team of resources to deliver transformational change (people, process and systems) initiatives/programmes across FND to realise our strategy and meet key business objectives.

The role will need to ensure that change is governed through build and deployment stages to ensure programme and key sign off criteria success to meet FND goals. The project manager will need to ensure the team realise business benefits including cost efficiencies, service, performance improvements and transform operational capability – this leads to a better customer experience and ensures we meet regulatory commitments (MSL’s and other regulatory measures).

You’ll Have The Following Responsibilities

• Accountable for the successful delivery of the project(s), from design through build, deployment and and handover into sustain with the change being considered as BAU, including their alignment to FND/Openreach strategy, objectives and scorecard.
• Responsible for assuring delivery across a matrix team, including Regional, Customer, Central Ops and Partner functions, the operations (SME’s and managmenet), CTIO/TSO etc, Finance, HR etc. This includes regular engagement and influencing at director level.
• Responsible for managing programme risk and impact to operational performance and ensuring change is successfully delivered.
• Inputting to thought leadership/ strategy on the scope of the project across FND, Openreach and, where appropriate, with industry.
• Regular engagement with directors and key stakeholders both internal and external.
• Understanding of future, inflight programmes and governance across FND LT to identify synergies, risks and opportunities.
• Responsible for the translation of business cases/solutions into actionable delivery plan, ensuring collaboration with the discovery arm between design and build to secure successful business case sign off.
• Managing the team and engaging at Principal (director when appropriate) level to sign off delivery roadmap.
• Taking personal responsibility for key stakeholders at a senior level on behalf of the projects; working closely with the operational sponsors to manage the relationships; co-ordinating the activities of the matrixed teams to mobilise the programme.
• Responsible for the sign off against key success criteria (e.g. KPI, SLA, etc) and ensuring the projects are successful.
• Responsible for robust deployment plans, considering wider FND and external factors, to ensure successful rollout of the change, across large proportions of the FND workforce.
• Support engagemet at Director level to ensure benefit sign off, delivery support and conflict/risk resolution resulting in the successful delivery of programmes.
• Managing stakeholders (internal and external) on in-flight programmes, to ensure buy in and mitigating impact to operational performance.
• Responsible for the teams risk management, delivering to time, budget and quality.
• Contracting and engaging and with Directors / senior operational resources to ensure benefits and key success criteria is signed off to successfully complete project.
• Responsible for all content/collateral for deployment and liasing with L&D to design training, build and deploy briefings and other upskilling e.g. TM’s, OM’s and SOM’s to ensure rollout success.
• Ensure the team meets the change deployment principles and hands over sustainability through engagement and partnership working with operational, customer and partners change teams.
• Providing guidance to operational change teams to ensure change lands successfully and is sustainable.
• Working closely with the Portfolio team to ensure a consistent way to govenrnance and way of working across FND for change/transformation initiatives.
• Drives knowledge sharing and improvements to our change methodology by ensuring the teams complete post implementation reviews
  

You’ll Have The Following Skills & Experience

• Experience of managing change (delivery) programmes in a fast paced environment including: cultural, system, process and people impact.
• Understanding of change governance and the ability to direct a team to deliver change across a large organisation.
• Principal level stakeholder management (internal and external)
• Strong analytical capability, commercial and financial acumen
• Understanding of current business, commercial and industry objectives and trends
• Understanding of Openreach product portfolio and competitor product offerings
• Stakeholder management; able to build and maintain a range of senior stakeholder relationships and influence stakeholders to support change agenda.
• Ability to communicate complex problems / solutions in an articulate manner, using data to support your argument and influence stakeholders
• Understanding of existing regulatory framework, including regulatory finance and implications for P&L
• Capable of dealing with ambiguity and translating into business requirements
  

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.

About Openreach

Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.

We’re a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.

Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.

So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes - you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job function

Business Improvement

Main location

UK & Ireland-United Kingdom-Avon-Bristol

Other Locations

UK & Ireland-United Kingdom-London-London, UK & Ireland-United Kingdom-West Midlands-Birmingham, UK & Ireland-United Kingdom-West Yorkshire-Leeds

Schedule

Full-time

Working pattern

Standard

Salary

Competitive with great benefits

Closing date

May 30, 2022, 5:59:00 PM