Principal - Digital Infrastructure

Job content

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About This Role

It’s all about driving change.

We are moving from selling point products to building solutions. Digital solutions that are based on customer outcomes.

The main challenge for this role is how can we build propositions that will shape our customers future with the right digital infrastructure? We need to build award winning value propositions and commercial interventions that will blow the socks off our customers. We need to get inside the minds of our customers understand their challenges and then create solutions and propositions that compel them to act.

Its About Thinking Differently

The commercial and proposition team for CPS is responsible for setting and delivering the business plan for the segment by creating the right portfolio and the right commercial/trading plan to deliver the business and customer outcomes to win in the market and grow the business profitably.

Its About Leading Rather Than Managing

A leadership role in customer propositions requires a great understanding of our customers, our competitors and the market but also a focus on brilliant execution to take those ideas and turn them into reality – moving at pace. We are also looking for individuals with flair and imagination to think differently about what we do going forward to ensure we delight our customers and differentiate vs our competitors – the sky is the limit and it all starts with our customer proposition.

This role leads the CPS Digital Infrastrcuture team and is responsible for:

• Ultimately, having the right Digital Infrastructure solutions portfolio and customer experience for us to win in; Next Generation Networking, Security, Cloud, 5G and Managed Services across the segment market – with sustainable differentiation vs the competitors and profitable growth.
• Defining the overall vision/propositions strategy and 5 year plan (in detail for 18 mths) for CPS. Including the direct responsibility for Digital Infrastructure solutions but also linking up the product specific plans from peer teams to ensure there is a cohesive props plan for the entire segment. Informing the commercial plan/MTP and overall strategy for CPS.
• interfaces effectively into sales and the delivery functions.
• Linking effectively into longer term transformation programmes such as the one setting up the future CPS operating model.
  

You’ll Have The Following Responsibilities

• Leadership & Stakeholder Management: - Lead a team of people to be brilliant, delivering against ambitious targets and replicating the senior culture for people to thrive and succeed.
• Insight led Proposition & Commercial strategy: creating the props and commercial strategy, vision and 5 year roadmap for the CPS segment, of which Digital Infrastructure solutions are a key element, that enables us to win in the market. This means linking together mobile propositions, Voice, Networking, Cloud and Security propositions to create converged solutions. Understanding customer needs, market position, competitors, our sales channel capabilities, trends, anticipating and mitigating threats.
• Proposition development: finding ways to improve/simplify/amplify existing customer propositions and building brand new customer propositions that consider clearly the customers, the competitors and how to win in the market. Delivering maximum benefits to BT.
• Being the “voice of the customer”: ensuring we have the very best insight on customer needs and working with commercial, marketing and delivery functions ensuring we do what’s best for our customers. Ensuring these outcomes are measured in terms of NPS and customer success.
• Commercial Excellence - Deliver MTP commitments: Accountable for delivering the baseline management commercial plans and solutions element of the portfolio propositions embedding this within the MTP for CPS segment and the Go To Market plan that realises it. – ensuring a clear, documented handshake between sales, commercial and propositions.
• Working with our Sales teams and our customers;. Working with Sales opportunities to stay close to customer requirements and order journeys, embedding a culture of continuous improvement to our commercial position, propositions and process.
• Go To Market Planning and Execution: Co-ordinating and ensuring brilliant execution of all launch activity into CPS.
  

Key Decisions

• Decide customer proposition strategy, go to market roadmap and plan
• Decide insight plan to support propositions development in segment
• Decide pricing and commercial logic for Digital Infrastructure propositions
• Decisions on trading plans and initiatives to achieve targets agreed with the Sales Directors. Consulting commercial and props director and SME MD depending on scale
• Decide on the proposition roadmap and own relevant business cases
• Decide on commercial targets, policies and “what to sell to whom”
• Sign off on all relevant marketing campaigns .
  

Skills Required For The Role

• Broad customer proposition and marketing – Clear understanding and experience of successfully launching new customer propositions to market and large-scale marketing campaigns and material pricing changes. Understanding what a successful go to market approach looks like for large sized complex businesses.
• Outcome orientated: The role holder must be focused on delivering the best outcomes, being ready to challenge stakeholders as needed and manage areas of conflict with data driven recommendations.
• Exemplary Communicator: Verbal, PowerPoint and other innovate ways to present stories that boil complex plans and processes into the key relevant information and/or decision point for stakeholders in BT Enterprise, at all levels from.
• Thinking differently: Someone who is able to challenge the status quo and influence across Enterprise, BT & the wider industry in order to transform our customer relationships and experience.
• Effective planner and co-ordinator: This is a complex part of the market and the organisation. This role needs someone who can create momentum behind well-structured plans and effective governance in a highly matrixed environment.
  

Experience You Would Be Expected To Have

• Significant experience launching new products, marketing campaigns in a complex telecommunication or other technology-based business
• Commercial strategy and baseline trading management
• Deep understanding of UK telco market and segments (B2B Preferred)
• Business case and commercial understanding of P&L dynamics
• Engaging, presenting to and influencing stakeholders at all levels from CEO to managerial across multiple areas
• Leading a direct team and a matrix of stakeholders in a large organisation
• Anticipated that you will have an understanding of relevant Digital Infrastructure technologies (Networking, Cloud, Security, 5G, Managed Services)
• Finding and nurturing new talent through an organisation.
  

Benefits

• Competitive salary
• 15% on target bonus
• Car allowance
• 25 days annual leave (plus bank holidays)
• Pension scheme
• Shares Plan
• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
• Discounted BT products
  

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes - you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job function

Commercial management

Main location

UK & Ireland-United Kingdom-London

Other Locations

UK & Ireland-United Kingdom-Lancashire-Manchester, UK & Ireland-United Kingdom-West Midlands-Birmingham, UK & Ireland-United Kingdom-Avon-Bristol

Schedule

Full-time

Working pattern

Standard

Salary

Competitive with great benefits

Closing date

Aug 16, 2021, 1:59:00 AM