Pre Call Co-Ordinator

Job content

Comex 2000 is currently seeking an enthusiastic and committed Pre-Call Co-Ordinator to join our CFL Installs team in Enfield.

What are we looking for?

Are you a committed, hard-working and eager to learn individual? Then come join the Comex 2000 family!

We are looking for a reliable, proactive individual with a working knowledge of civil engineering and/or the cabling industry, to provide a support service to one of our specialist teams,

What will you be doing?

As a Pre-Call Co-Ordinator, your core responsibilities will be –

• Managing large amounts of outbound calls in a timely, professional manner.
• Following communications “scripts” when handling different topics.
• Recognising customer needs to provide solutions and/or alternatives.
• Possessing an excellent knowledgebase of previous issues, through research.
• Updating customers’ records on computer databases.
• Meet personal/team qualitative and quantitative targets.

This list is not exhaustive and reasonable requests may be asked of the job holder as operational requirements dictate.

Skills & Qualifications required:

• Excellent Verbal Communication
• Outstanding Phone Skills
• Emotional Intelligence (People Skills)
• Strong Listening Skills
• Data Entry to a High Degree of Accuracy
• Excellent Customer Service
• Attention to Detail
• Professionalism
• Multi-tasking

What can we give back to you?

• PAYE competitive salary

• As well as your traditional benefits such as holidays and pension schemes, our core is to invest in our employee’s development through continuous training and up-skilling

• Offering career development and opportunities for progression through the business

• Access to exclusive events, shopping deals, giveaways and travel discounts

• Heavily discounted Virgin Media products, including broadband and TV services

• Refer a Friend scheme offering cash bonuses of up to £1000

Who are we?

With a core focus on Network Build, Installation and National Maintenance, Comex 2000 is an established partner of choice in the telecommunications industry. For over 20 years, Comex 2000 has provided a full turnkey service, getting homes, businesses and people connected.

With over 1000 staff across the UK, we believe that the diversity of our workforce enhances company culture by embracing the various experiences and perspectives of our employees. We want to continue building a workforce that is reflective of the diverse culture of our customers and community. As a result, we will continue to drive diversity and encourage opportunities for employment through our close partnerships within the ex-military community and women engineering institutions.

We believe that our commitment to the continuous investment in people and technology keeps us at the forefront of the telecommunications industry. This investment has enhanced our skills and understanding and continues to increase our footprint in the telecommunications sector. Our continuous investment in our people has aided our successful delivery to our key clients, including Virgin Media, Community Fibre, GigaClear, Zayo and many more.

Our colleagues work professionally, with a right first-time approach. We welcome individuals to be part of Comex 2000 and strengthen our ever-growing team.

Job-application-Privacy-Notice-CX.pdf (comex2000uk.com)

Job Type: Full-time

Benefits:

• Company events
• Company pension

Ability to commute/relocate:

• Enfield: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: JOD-PCC