Postgraduate Research Coordinator
View: 106
Update day: 01-06-2024
Location: Durham North East
Category: Mechanical / Technical
Industry: Education
Job type: Full-time, Permanent
Salary: £22,417 - £25,941 a year
Job content
OUR VALUES:We are inspiring, challenging, innovative, responsible and enabling.
- Contribute to our learning culture by engaging in mentoring, training and coaching.
- Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
- Have due regard to Health and Safety requirements appropriate to grade and role.
- Deliver direct and indirect services to stakeholders.
- Provide advice and answer queries as part of an enquiry-desk/help-desk function.
- Respond to and manage requests for information and resources.
- Deliver services to meet regulatory requirements and procedures.
- Plan and deliver a joined-up approach to University business and people services.
- Align business processes and services to meet operational and strategic policy objectives.
- Deliver business processes to ensure effective management, governance and the economic viability of the University.
- Encourage, collaborate and participate in the development of productive cross-institution relationships and working.
- Provide excellent professional services that meet strategic and operational goals and business needs.
- Carry out monitoring, analysis, development and planning to design new services and service updates for continuous improvement whilst meeting changes in regulations.
- Engage with specialist professionals, consultants, and suppliers to exchange knowledge and facilitate partnership working.
- Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
- Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
- Engage and encourage participation with external professionals, schools, alumni and donors.
- An economically sustainable approach to delivering Professional Services across the University;
- A joined-up approach to University professional services, regardless of location or line management;
- A culture and practice of continuous improvement;
- Design services that meet business need;
- A stakeholder-focused orientation, offering satisfying careers to all staff;
- Support and facilitate programmes that offer intellectual challenge, cohesiveness and a strong sense of progression;
- Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.
Founded in 1952, the Department of Psychology is consistently ranked as one of the very best in the UK with an outstanding reputation for excellence in teaching, research and student employability. The department is committed to creating and maintaining a research environment that spans the entire breadth of psychology. Currently the department’s research falls within three groupings: Cognitive Neuroscience, Developmental Science, and Quantitative Social Psychology. There is a vibrant research culture with a weekly departmental research seminar series.
The department is extremely well-equipped for research, including facilities for fMRI, TMS, tDCS, EEG/ERP, VR, eye movement tracking, and biophysiological recording. The department also has a motion capture lab for analysis of visuomotor action and experiments in immersive VR, a ‘bar’ lab for naturalistic studies in health psychology, and setups for psychophysics including an echo-attenuated chamber. The department benefits from full IT and mechanical research support from departmental technicians between 8:30 and 16:30 Monday to Friday.
We offer a prestigious Psychology undergraduate programme (C800), a new undergraduate programme in Behavioural Science (C803), as well as a suite of masters programmes. Our single honours Psychology programme achieved 91% satisfaction with our students in the 2020 NSS and we are privileged to work with outstanding students who are attracted to Durham from across the globe.
The Research Coordinator is responsible for the provision of a professional, efficient administrative service, taking responsibility for operational aspects of research programme delivery, academic research and other departmental activities. The post holder will ensure deadlines are met and service delivery standards are maintained, working in accordance with University and Departmental policies and procedures.
The Research Coordinator will work independently, taking day to day decisions and using his/her own initiative and experience to decide on appropriate courses of action and resolve complex problems. S/he will possess excellent organisational and time management skills, display initiative and flexibility and demonstrate a commitment to customer service and excellence.
- Act as more knowledgeable team member without responsibility for team members.
- Plan and organise own workload, taking responsibility for operational aspects of programme delivery, ensuring deadlines are met and service delivery standards are maintained.
- Resolve queries and requests for information and act as a key contact in relation to research student issues, signposting to other staff or departments where appropriate and escalating more specialist and complex queries or issues to more experienced team members.
- Respond to stakeholder needs to deliver and shape an excellent stakeholder experience.
- Apply theory and practice, from academic and professional development and previous knowledge within a service team.
- Contribute to collaborative decision making within the team with service provision to deliver an excellent stakeholder experience in accordance with policy and procedures.
- Work collaboratively across the organisation and/or externally with colleagues and stakeholders to deliver a service.
- Provide guidance and advice to resolve problems and queries for a broad range of service users developing expertise in relation to research student admissions, progress and assessment policies and processes.
- Collaborate with team members to implement new policies and procedures.
- Organise and schedule resources, activities and events e.g. postgraduate induction and training and the deployment of postgraduate students as demonstrators for undergraduate modules.
- Identify priorities and monitor processes and activities to ensure success e.g. monitor progress against deadlines, ensure accurate recording of viva outcomes, production of documentation and multimedia material to promote research projects and the wider research environment.
- Provide more in-depth independent research and analysis activities within the role.
- Analyse work activities to ensure the effective and efficient use of capital and consumable equipment and resources.
- Provide demonstrations and instruction to others within and outside the team.
- Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision.
- Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working.
- Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services.
- Deliver research student support services to ensure the effective and efficient running of business processes and systems, ensuring students receive appropriate academic support and guidance.
- Monitor and evaluate service delivery to ensure compliance with regulatory and professional procedures and standards, including UK Border Agency requirements.
- Collaborate with colleagues across professional and administrative areas to ensure seamless research service provision.
- Develop and enhance operational and administrative policies, systems and procedures, fostering a continuous improvement philosophy.
- Provide training to team members on data handling and recording.
- Monitor data accuracy checks to identify anomalies and ensure the integrity of data and information.
- Coordinate and monitor the implementation of departmental and University policies and initiatives.
- Update data and information on systems and media for recording, storing, communicating and informing service users and team members.
- Work with internal and external partners to maintain effective relationships and to plan and deliver complex cross-functional activities.
- Interpret PGR data and provide reports for higher level decision makers.
- Accurately record information and data and disseminate within internal networks including committees including acting as Secretary to the Staff, Student Consultative Committees and other student meetings as required e.g. arrange meetings, draft agenda, take minutes, initiating and monitoring follow up actions.
- Contribute to the development and implementation of policy and procedures within own area of working.
- Prepare written reports for consideration by management where required.
- Contribute to the preparation of documentation associated with internal accreditation, quality management and enhancement activities related to research student activities and the wider research environment.
- Any other reasonable duties.
- Work outside office hours during peak periods
Deadline: 16-07-2024
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