Platform Operations Lead - COO

Job content

We are looking for a Platform Operations Lead for our Work Dynamics business line.

About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose
The role is responsible for Client Account Central Platform delivery. The Platform Operations Director drives the business by managing all central functions including Engineering, ESS, EHS, Workplace Experience, Sourcing, Finance, Technology & BI, HR, and Transformation being the key enabler for successful project delivery at sites as well as continuous improvement in program efficiency and quality.

This role is the key number two role in the regional account structure working in close partnership with the Global Account Director.

The Platform Operations Director is integral to supporting the Regional Director to drive and deliver a high level of client satisfaction, establishing and managing the central team, delivering key regional initiatives as well as ensuring regional consistency in processes, systems and reporting. The role also ensures efficient and consistent E2E delivery and client reporting to meet contractual obligations, achieving the Desired Outcomes and Objectives of the account.

What this job involves

Provide effective contract governance to ensure that all sites deliver to the objectives and performance measures of the contract.
Ensuring that all staff are aware of, and comply with, their responsibilities under the contract with particular emphasis on the schedule, cost, compliance, communication, handover management, technology and BI as well as document control.
Implement, manage, enhance, and monitor the delivery of core platform functions supporting the platform, e.g Engineering, ESS, EHS, Workplace Experience, Sourcing, Finance, Technology & BI, HR, and Transformation
This position will interact with the client team to ensure implementation of best-in-class solutions/ strategies/processes/governance/technology and operating procedures.
Ensure program is meeting all its delivery and commercial targets
Responsible for all project commercial and procurement activities on the account
Ensure key project milestones are being met across all sites by platform SME’s
Standardization and development of process using advanced tools
One point of contact for platform / operations
Manage Regional Functional Leads/Subject Matter Experts (SME) work streams to support the delivery teams across the region
Ensure consistent processes & tools applied regionally including but not limited to tendering, change management, scheduling, quality control and quantity surveying and monitor compliance
BI – data/dashboard management to enable strategic decisions
Support the Regional Director to drive and achieve desired outcomes and objectives and objectives for the account including P&L, contract, risk, enhanced commercial/operational value to the client
Direct responsibility to ensure account is meeting all its KPI’s, related to schedule, costs, and quality
Pipeline and headcount planning and client alignment
Milestone and cashflow management in liaison with Finance Manager
Ownership of Technology/Innovation roadmap/implementation plans to enable achieving Desired Outcomes and Objectives
Contract owner/liaison for both client and JLL teams
Training and Development for Program staff in liaison with HR Business Partner

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:
Skills
Demonstrated strong client relationship skills – able to interact and interact face to face/virtually with external clients
Demonstrated strong people management skills – ability to lead team effectively, train/coach/mentor them well and promote diversity and inclusion through open, constructive and collaborative relationships at all levels
Understands the dynamics of a matrix environment and actively works through influencing and collaboration
Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
Self-motivated and confident
Flexible – able to adapt and effectively deal with rapidly changing, stressful situations. Ability to manage multiple work assignments simultaneously, manage multiple or conflicting priorities
Proven ability to initiate and follow through with improvement initiatives
Able to work independently and be a team player
Advanced negotiation skills.
Process driven, ability to structure effective procedures
Strong analytical ability and attention to detail.
Excellent numerical, commercial, and financial acumen
Exhibits honesty & trustworthiness, Clarity, Perspective, Oversight
Energy, Focus, Excitement
Advanced Microsoft Project skills with good Excel, Word, PowerPoint and Microsoft Office skills.

Competencies
Candidate must demonstrate personal impact and gravitas, with high velocity & speed of response and a proactive, ’can-do’ attitude.
Positive, forward-looking, solution-oriented communications and a willingness to take responsibility.

Experience
Essential – experience in working in construction projects environment across the key accountability areas, i.e. PMO, cost management and procurement, risk management, quality
Essential- experience of direct management of employees
Preferred – hands-on experience in managing large scale projects budgets
Preferred – hands-on experience in managing and overseeing large scale program schedules for multiple projects
Preferred – hands-on experience in supply chain / procurement roles
Preferred – hands-on experience in management of large contracts with close interface to Legal departments, risk management
Preferred – hands-on experience in managing sub-contractors claims

What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

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