Planning Lead - Just Eat Takeaway.com

☞ Just-eat.be

View: 105

Update day: 07-05-2024

Location: Seahouses North East

Category: Executive management Production / Operation

Industry: Marketing Advertising Computer Software Internet

Position: Associate

Job type: Full-time

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Job content

Concentrix recruiting a Planning Lead for Just Eat Takeaway.com
Department: Customer Services
Reports to: Resource Planning Manager
Location: Sunderland, North-East England
Salary: £45,000
Your contract of employment will be with Just Eat Takeaway.com
You will lead and develop a team of Planning Analysts, collectively being responsible for developing and maintaining staff plans to meet the forecast of demand provided by the Capacity planning team.
Your role in that process is not only to provide plans to deliver
the right number of heads to live operations to meet the demand requirement to shape and within budget, but also help to optimise recruitment/training to deliver the "right" candidates for the Operation that are going to meet all relevant success criteria not only in performance, but also in tenure and flexibility.
The Planning Lead drive establishes the foundation for operational performance through implementation and maintenance of best practice WFM across the site under the supervision and alignment of the Head of Planning. They are comfortable in a multi-skill, multimedia environment, and in building solid relationships with internal customers including in particular training and recruitment, as well as other planning teams including capacity planning and scheduling.
You will be crucial in designing how recruits are trained, and in maintaining skills data, to deliver the flexible needs of lines of business being served, addressing multi-skilling as well as recruiting to the required profile. The Planning Lead ensures WFM practice balances meeting the forecast demand with the right volume of and caliber of agents recruited as optimally as possible, driving continual improvement and adaptation.
Key Responsibilities
  • Set strategic direction and manage overall delivery of recruitment and staff
planning to meet the demands of each line of business, including volatility - with a particular focus on obtaining the "right" people for the roles that are competent and will service for the required tenure
  • Manage the ongoing engagement, training and development of your team
(Employee satisfaction, upskilling)
  • Work with key stakeholders to ensure WFM initiative and priorities are aligned and delivered to meet Operational KPI requirements
  • Responsible for defining and driving achievement of resource planning metrics supporting overall operational goals
  • Determine and document policies and procedures leveraging best practices
  • Ensure effective use of resources and automated systems
  • Manage and ensure delivery of the executions of WFM plans, ensuring the onsite and remote team is meeting deliverables and deadlines.
Your Profile & Experience
  • Recruitment and people planning specialist - including analytical approach to
recruitment to drive performance and tenure
  • WFM Solutions experience; demonstrate a clear understanding and first-hand
experience of workforce management principles and processes in the following

Primary Functional Areas
  • Recruitment and attrition planning to meet demand - Must have practical
Experience
  • WFM Reporting
  • Recruitment and attrition planning
  • Demonstrates knowledge and experience of WFM Applications (in particular
Teleopti) / Call centre tools / recruitment best practices
  • At least two years of WFM practical experience
  • Prior experience in a management capacity - able to lead, engage and motivate a
team of Schedulers.
  • Ability to effectively interact with employees at all levels of the organization and
work with a variety of people from diverse backgrounds
  • Google sheets / docs / slides preferred. MS Office: Advanced Excel, experiences
using other MS applications
  • Practical Experience of WFM Applications in particular Teleopti
  • Beneficial to have understanding of HR system - Workday
  • Knowledge of reporting tools and processes in particular Tableau
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Deadline: 21-06-2024

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