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View: 106

Update day: 07-05-2024

Location: Ossett Yorkshire and the Humber

Category: Other

Industry: Administration

Job type: Permanent, full-time

Salary: £18,000 - £22,000 p.a

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Job description

Previous Helpdesk/Scheduling experience is essential as is a positive, can do attitude and methodical approach to scheduling works.

Duties include:

Ensuring that all planned works are attended by the relevant skill set of drainage engineer and are carried out and completed with agreed client SLA’S.
Receiving incoming calls and making outgoing phone calls. Liaising with customers to give them updates on outstanding jobs.
Logging jobs on to the system as and when they come in. Allocating agreed works on to drainage engineers diary’s and ensuring best practice when doing so.
Management of engineers workloads, holidays and absences in conjunction with line managers.
Ensuring all relevant documentation/paperwork is attached to the allocated job so all works can be invoiced.
General ad-hoc administrative duties.

Requirements -

Previous experience in a helpdesk/scheduling role and busy office environment is essential.
Excellent customer services skills
Planning and scheduling skills
User of database systems and PO generation
Good administrative skills.
Knowledge of drainage processes is desirable but not essential.

£20-22k per Annum dependant on experience.

Hours Monday to Friday 07:00-1600 / 08:00-1700 one Saturday per month in office.

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