Personal Claims Consultant

NHBC has an excellent opportunity for a Personal Claims Consultant, to join the team on a full-time permanent basis. You will be responsible for the day-to-day management of high value and/or complex property claims.

The Personal Claims Consultant will oversee the claims life-cycle - planning meetings, tracking against key milestones, providing updates supported by reports and management information, dealing with and resolving day to day queries, liaising with the consumer (homeowner) and customer (builder/HA), along with any appointed external consultants.

The successful candidate will:

Be responsible for the end-to-end management of high value/complex claims. Agree key milestones and ensure progress is tracked and effectively reported on.

Appoint and monitor the project team to ensure that everyone is clear on their responsibilities and expectations so that progress is effectively measured, and all parties involved are effectively communicated to. Facilitate milestone meetings, record actions and updates within the project plan, flagging up any risks and issues.

Be responsible for assessing information for the initial project planning stage including policies, leases, expert reports, as well as following up on reports and other key documents as the claim progresses.

Communicate with the consumer (or third party such as managing agents), ensuring timely updates on progress.

Ensure reserving pipelines are updated and accurate within authority limits or escalated for approval, including the preparation of Large Loss reports.

Ensure that recoveries are effectively and efficiently managed. Where there is a builder liability issue, liaise with the Recoveries team to ensure that NHBC recovers all costs associated with the claim.

Review complaints and complaint outcomes to ensure that the project plan takes account of issues that have been raised.

Salary / Benefits:

£36020- £38,940

6% bonus dependent upon performance

25 days pa annual leave with additional days for long service

Pension scheme accredited to Pension Mark Plus standards (up to 10.5% of salary employer contribution) with life assurance of 4 x salary

50% Funded single cover private medical insurance

Tax efficient childcare vouchers and cycle purchase scheme

High street discounts and preferential gym rates

Employee assistance programme

Why NHBC?

Apart from working with great colleagues who are passionate about what they do, you will be joining a rapidly growing, market leading business. We pride ourselves on developing individuals to achieve their full potential and offer exceptional personal development and career progression opportunities. We also support, sponsor and pay for training and membership to relevant professional organisations.

Diversity and Inclusion

NHBC is committed to equal opportunities for all. We are a signatory to the Armed Forces Covenant and the Women in Finance Charter. Our inclusive culture helps us to maintain competitive advantage as we aim to attract people from diverse backgrounds to complement our team. Underlying our overall commitment to equality is the fundamental belief in the right of all employees and customers to be treated with dignity and respect and to be guaranteed freedom from discrimination.

Always happy to talk flexible working

We encourage employees to work flexibly in different ways including job share, home working, field working and both formal and informal flexible working arrangements. We don’t promise we can offer you what you want, but we are always willing and happy to talk flexible working options. This can be discussed further during the interview process.

Our Values
Excellent – Proud and professional in all that we do.

Connected - Collaborating, sharing and achieving success as a team.

Human - Challenging, supporting and respecting each other.

Progressive - Inspired by possibilities, learning and adapting together.

Closing date 16th July 2020