People Participation and Co-production Team Secretary

☞ Somerset Partnership NHS Foundation Trust

View: 106

Update day: 01-06-2024

Location: Wells South West

Category: Executive management Production / Operation

Industry: Hospitals Health Care

Position: Entry level

Job type: Full-time

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Job content

Job OverviewDo you have exceptional interpersonal skills with then ability to communicate effectively with patients, carers and relatives whilst remaining sensitive and empathic?Do you possess a patient focused approach, along with being able to recognise and manage challenging situations in a calm and professional manner?Are you able to work effectively as part of a team?If you have answered ’yes’ to the above, then we would love to hear from you.We are looking for an enthusiastic, friendly, helpful and welcoming person, preferably with reception experience, who thrives in a busy, ever changing environment.Good IT skills are essential, as is a calm and pleasant manner to welcome visitors and answer telephone calls.Main duties of the job
  • Arrange internal and external meetings, booking appropriate venues, ensure visual aids are provided for speakers as required.
  • Regular collation of information and supporting paperwork with regards to the production of reports and agendas from previous minutes. Timely circulation of papers to all parties prior to all meetings.
  • Taking notes or minutes for meetings as required.
  • Identify dates and prepare schedule of meetings for the year, maintain and update diaries electronically and organise appointments and meetings for the team.
  • Assist and support the team by using organisation skills to maintain efficient and up to date administrative systems.
  • Monitor all work in progress with a bring forward system and chase outstanding responses via telephone, in person, or electronically.
  • Daily sort incoming mail/email exercising knowledge and expertise to prioritise into categories of urgency and sensitivity. Answer routine
  • enquiries on behalf of the team.
  • Deal with and take appropriate action because of callers (in person and by telephone) in line with expected standards.
  • Order and receipt items on Integra (finance software system).
  • Collate information and enter on databases/spreadsheets. Provide reports as required (eg Questback electronic surveys)
  • Co-ordinate bookings for meeting rooms. Enter appropriate electronic diary with clear contact details when bookings are made.
Working for our organisationAs an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan – there is truly something for everyone!
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Deadline: 16-07-2024

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