Pay Sales Support Advisor

The Role:

XLN are looking for an XLN Pay Sales Support Advisor, who is able to multi-task, motivate and support other team members. This fantastic opportunity will be based in our London office.

What’s on offer?

A great opportunity to gain extensive knowledge of the XLN Pay product, working within a team that processes high quality sales and delivers excellent customer service

Salary: £18,000 - £20,000

Benefits: Health plan, free fruit Mondays, free breakfast on Fridays, additional incentives and social days out.

The Job:

• Checking and submission of customer application packs, in line with the merchant banks Credit Risk and AML policies
• Conducting compliance checks for every new application
• Work towards approval % targets
• Liaise with customers to ensure they are kept up to date on application progress.
• Dealing with customer queries via phone and email.
• Liaise with suppliers for order follow-ups.
• Escalate issues with suppliers where orders do not progress correctly
• Feedback to managers and sales teams where applications have not been processed correctly.
• Telephone activation of customer’s new terminals.
• Communicating with internal and external suppliers to resolve provisioning queries.
• Provide support to the CPS Operations Manager by taking ownership of shared mailboxes.
• Producing daily/weekly/monthly reports for the CPS Operations Manager

This list is not exhaustive and additional duties will be required as necessary.

Experience/qualifications and skills required:

• Ability to multi-task, motivate and support other team members.
• Pro-active attitude, assessing and applying remedial actions.
• Ability to work under time and completion deadlines.
• Take responsibility for own actions and development.
• Actively build positive relationships with service providers and merchants.
• Willingness to take on additional tasks as and when required.
• Good role model, leading by example across the core team and linked departments.
• Demonstrate positive attitude at all times.
• Good Analytical Skills.
• Highly Numerate.
• Ability to work without management.
• Good telephone/customer service skills
• Professional telephone manner
• Previous knowledge of merchant services is beneficial but not mandatory

The Company:

XLN Business Services is an award-winning company and the UK’s fastest growing independent telecom service provider focusing on the micro-SME sector. We supply business phone lines, mobile, business broadband, card processing terminals and energy to more than 130,000 customers.

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