Pay Me Consultant

Job content

As a part of the Pay Me team you’ll provide a first of its kind service to our L&G clients, who are looking to claim on their pension pot under a specific threshold. You’ll be servicing customer requests and running ID verification checks to ensure the needs of the customer are fulfilled in a compliant manner.

Does the opportunity to demonstrate your excellent communication and administrative skills excite you? Do you have a keen eye for detail and a passion for delivering outstanding customer service? If so, the Pay Me team in Cardiff is looking to hire talent like yours

• Delivering an outstanding customer service to our customers and clients by identifying the customers’ needs and assessing their expectations; responding accurately and ensuring their enquiry has been answered. Proactively share feedback and solutions on how we can improve our service, products and processes.
• You’ll be using our in-house systems to give our customers a positive experience whilst, maintaining compliance.
• Steering your own development; providing a great customer experience whilst helping you get to where you want to get to in your career.
• Demonstrated ability to consistently deliver high quality work for our customers and clients.
• Good verbal and written communication skills.
• Strong listening and questioning techniques.
• Ability to manage customer/client expectations when you’re unable to meet their expectations.
• Capability to support complaint resolution and recovery by investigating issues quickly and effectively.
  
  

Whatever your role, we reward ability, performance and attitude with a package that looks after all the things that are important to you. Our employees have a wide range of benefits including a generous pension scheme, life assurance, 25 days’ holiday, private medical insurance, discretionary performance related bonuses, paid overtime, a variety of share schemes, discounts at both a huge range of high street stores and our own great products. Your hard work will be rewarded when you join us.

As a company, to be one of the world’s largest Asset Managers, homebuilders, pension providers and insurances brands, we are diverse by our very nature. And we’re a company that wants to use our diversity and influence to make society better in the long term - for everyone. To do this we need to be a company that welcomes everyone, where everyone can succeed. That means we’re committed to building an inclusive culture in L&G where we can all perform at our best, no matter who we are, what we do or where we do it. So whoever you are, wherever you are, whatever your story, we’d love to hear from you.

With a team of over 600 people servicing over 3.5 million customers and over 17,000 corporate clients our DC Pensions business helps people plan and save for their retirement. Our vision is to be the long term savings partner of choice for our customers and clients; we achieve this by delivering an outstanding service and experience, putting our colleagues, customers and clients at the heart of everything we do.

We’re a trusting, enthusiastic and commercially ambitious business who really cares about helping our customers save for their future. We value each other and take absolute pride in performing at our very best.

We’re an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender identity or age.

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? We’re aware that candidates, especially women, can be put off from applying for a job unless they tick every box, or candidates who are parents or have other caring responsibilities may not think they can achieve the flexibility they need. If this is you, we’re keen to connect; and whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not apply?

If you’d like more information about this opportunity please contact David Mfon at David.Mfon@landg.com (LinkedIn: linkedin.com/in/david-mfon-235936160). Please note direct applications via email cannot be accepted for this role; only applications submitted through our careers website will be considered.