Parts Supervisor

Job content

Role

Parts Supervisor

Location

Wirral HQ Bromborough

Salary Bracket £30000-£35000 per annum DOE

About the Role

As a parts supervisor you will support the parts manager with the day to day running of our OEM parts operation by sourcing and supplying fleet parts to achieve planned volumes and profit objectives, you will be required to answer telephone enquiries, evaluate information, assist customers and take ownership of the parts operational processes to ensure efficiency and excellent customer satisfaction

Main Duties and Responsibilities:

• Drive efficiency by making recommendations for smarter ways of working to improve parts administrative processes end-to-end; from initial order to dispatch by ensuring Sage is utilised efficiently and effectively
• Support the stocking strategy and logistics for all parts by ensuring the correct stock is in the right place at the right time
• Take actions to sustain and enhance levels of customer satisfaction and improved lead times
• Management of the OEM warranty process
• Respond promptly to any customer complaints and ensure timely and correct resolution
• Promote the Parts Department facilities and services by various means to maintain and increase sales to customers
• Monitor back orders daily to ensure delivery is received as quickly as possible.
• Ensuring stock levels are to the agreed quantities
• Support Warehouse Supervisor with parts operations
• Involved in parts delivery improvement projects as the business grows.
• Key liaison with HMRC customs and import logistics
• Answering telephone enquiries, evaluating information, promoting the business and assisting internal and external stakeholders

Experience and Qualifications

• Proven experience working in a warehouse/stores department, within engineering, energy, automotive, HGV, Plant equipment or logistics sectors is essential
• Expertise and experience of sourcing engine parts
• Excellent IT skills, including Microsoft packages and bespoke databases
• Experience of Sage/Sap or other similar management software solutions
• Previous customer service experience
• Previous experience of purchasing and negotiating best payment terms would be desirable

Attributes

• Excellent planning and organisational skills
• Being systematic and accurate
• Self-motivated
• Effective verbal and written communication
• Commercially aware
• Good listening skills
• Resilient and able to build relationships with internal and external customers
• Experience of working under pressure and in a fast-paced environment

Benefits

• 33 days holiday including Bank Holidays.
• Flexible working opportunities
• Company pension.
• Life assurance.
• Income protection.
• Full training program and career development.
• Career progression.
• Access to Perkbox and Employee Assistance Programme.

Company Overview

Celebrating 20 years of successful business growth in the power generation and renewable energy sector, Fleetsolve is a multiple award-winning Liverpool City Region based business.

We specialise in the design, manufacture and operation of liquid and gas-powered combined heat and power (CHP) units and power generation systems. Our range of applications begin at 5kWe through to 2.0mWe and multiples thereof. Our renewable power systems are utilised by a wide range of commercial applications throughout the UK where a zero-carbon energy solution, reliability and grid resilience are critical.

We work across all major industry sectors, in multiple power critical environments, with customers including - amongst others - NHS Hospitals, Council Authorities, Food Retail Chains, Major Industrial Manufacturing Sites, Tier One Utility Companies, Large Scale Commercial Offices and Russel Group Universities. But our engines are only one part of the long-term energy strategies which we help our customers devise and implement, based on the complete energy package we provide.

Our well-documented growth strategy is centred around the formation of strategic OEM relationships with world-leading CHP brands in order to deliver our “energy as a service” proposition.

Our latest UK Solutions Partner agreement with RMB/ENERGIE (Yanmar Corporation) is the final foundation stone in phase one of our OEM energy as a service strategy – which has already seen us announce strategic UK & Ireland partnerships with Siemens Energy (Guascor Energy) and MAN Rollo.

Put quite simply, for over 20 years, we have helped UK businesses achieve a cost effective, reliable, sustainable and zero-carbon energy future.

Fleetsolve values equality, diversity and inclusion we celebrate and support difference and believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of sex, gender identity, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and socio-economic background.

Fleetsolve reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.