Order Manager (Project Management Team)

Job content

Glasgow Office / Hybrid

Commsworld is a leading UK Telecommunications Network Provider and ISP. Our aim is to be Provider of choice for digital connectivity solutions specialising in exceptional delivery to clients across all sectors.

We manage and control the largest privately funded Optical Core network in the UK with extensive on-net Metro reach. We further offer our clients a broad portfolio of Cloud, Security and Voice solutions delivering accessibility to client Applications and Data across the world. All supported by our strong in-house Service & Support capabilities, ISO accreditations and powerful accessible CRM portal.

Job Purpose

The order manager will receive and process orders for new or existing customers. The assigned orders will be proactively managed during delivery lifecycle, during which time they will be responsible for placing the order with suppliers, managing the supplier the order is placed with, providing regular updates to customers and partners during the delivery process.

Key Responsibilities

As a minimum you may be called upon to undertake all or some of these activities as required

· Process all service orders allocated in a timely manner.

· Log all service orders via appropriate supplier portals and internal CRM.

· Keep all key stakeholders i.e. customers, Channel partners and internal colleagues updated regularly throughout the delivery process.

· Proactively manage supplier communication and activities throughout the delivery process – monitoring supplier portals and making direct contact via phone/e-mail.

· Ensure all systems such as the CRM are updated accurately and regularly.

· To maintain knowledge of systems, portals and identify any changes for inclusion in Handbook

· As and when required the team will provide assistance to colleagues by answering general queries or helping with ad-hoc activities.

· Applying templates and guidelines to collect and maintain data consistently

· Assist in management of risk, issue and change control processes

· Work with Project Manager and Project Co-Ordinators to maintain regular progress reporting

· Facilitate the quality review process

· Support project managers when closing projects

Knowledge / Skills / Background / Qualifications

· Experience in the delivery of services to a customer (ideally within the Telecoms or IT environment)

· Proficient in the use of Microsoft suite of applications (Word, Excel, Powerpoint, Outlook, MS Teams)

· Comfortable in communicating with customers over telephone, portals, email, chat.

· Diligent and accurate in capturing and relaying information over internal and external portals.

Job Types: Full-time, Permanent

Salary: £25,000.00-£27,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee stock ownership plan
• Gym membership
• Referral programme
• Store discount
• Wellness programme

Schedule:

• Monday to Friday

Work Location: In person