Operations Manager M&E - RAF Shawbury

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VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy, asset optimisation and regeneration capabilities.Job title: AdministratorPermanent roleLocation: RAF Shawbury, SY4 4DZSalary: up to £22,000This is a key role required to deliver the contractual deliverables on the sites within the Area and to support the Area ensuring a high-quality data production and provide advice and support to the team regarding Vivo processes. It is a role that requires the individual to be proactive and forward thinking in order to ensure that the Area Vivo, Local DIO. MoD customers and supply chain teams are suitably supported to ensure the effective and efficient performance of the Area in delivering in operational requirements.Key Responsibilities:

• Provide administrative support for the effective, compliant and timely delivery of departmental duties in accordance with Government Regulatory and Statutory undertakings, complying with all Health & Safety and Environmental standards and policies.
• Answer all incoming telephone calls promptly and professionally.
• Preparation and maintenance of reports as required by management utilising MS Excel, Maximo or other bespoke IT systems to monitor business performance.
• Support management in formal meetings including booking suitable facilities, confirming site access for non-pass holders, recording attendance and producing accurate minutes and action logs
• Where required, maintain the office filing system in accordance with Vivo policy, both electronic and hard copy files.
• Support the ongoing completion of Quality Assurance, Health & Safety, Security & Fraud and Sustainability processes and initiatives
• Support management in providing accurate data to allow optimal solutions to customer requirements and to resolve end user issues.
• Assist in the resolution of complaints in a timely and satisfactory manner.
• Support the Helpdesk in responding to requests information and advice regarding the department
• Support the IT department with on-going system developments including testing of new updates and bug fixes.
• Pro-actively support a safety culture in which teams and individuals are responsible and accountable for their actions and perform at their best, improve performance and realise their full potential.
• Support the team to ensure that all works are delivered efficiently and economically in order to promote a profitable business for Vivo.

What you’ll need to do the role:

• Practical experience in administration including a good understanding of administration requirements in a busy, fast paced environment, data processing and management and prioritising tasks to meet tight deadlines
• Ability to work as part of a team
• Planning, directing and controlling activities
• Influencing a wider team to ensure compliance with KPIs
• Effective communications skills are required to engage with colleagues across the business
• Lead by example across the Vivo contract and by achieving objectives and reflecting the Company values
• Maintain a positive attitude and motivate colleagues through clear communication and personal drive and strive for excellence in personal objectives
• Use judgement based on previous experience to provide best outcomes
• Support and communicate effectively with local MoD personnel to ensure excellent delivery of the Vivo contract
• Work with others within the Vivo team along with external customers in order to achieve collaborative outcomes
• Able to influence and negotiate effective delivery within the remit of the Vivo contract
• Maintain high standards for quality and achievement in a changing environment and maintain focus to deliver results

VIVO Defence ServicesThe role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.