Operations Manager

☞ Mears

View: 111

Update day: 07-05-2024

Location: Kingston upon Hull Yorkshire and the Humber

Category: Executive management Production / Operation

Industry: Nonprofit Organization Management Staffing Recruiting Hospital & Health Care

Position: Associate

Job type: Full-time

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Job content

Annual salary: up to £32,500.00
Mears Housing Management is a successful business within Mears Group PLC, having grown in 5 years to a nationally based management business with 12,000 homes and contracts with 50 Local Authorities and Central Government. We house many people in housing need who would otherwise be living in costly and inappropriate accommodation and as such we have a strong social pursue in everything we do. Our red thread runs through everything we do and we want people who share our values to help us continue to deliver customer focused services and innovatively push the boundaries of the sector. We empower our people to lead by example, taking ownership and responsibility to work to the best of their abilities and effectively collaborate with colleagues and partners to exceed the expectations of both clients and customers.

We are proud of the services we provide and with ambitious plans to continue this rapid growth, we are looking for an experienced Operations Manager to join our North East team at the Service Hub in Darlington, this is a great opportunity within our Housing Management business, following the success of the Asylum Accommodation and Support Contract win. Reporting to the Head of Operations, you will responsible for the direct management of Housing Managers within the AASC contract. This role manages and supports the front-line delivery to our service users who may potentially be vulnerable or have a special housing need, managing the service of providing a home and support services for the entire life cycle from nomination through to move out and re-letting of the property.

There will be a requirement for you to be part of an on call rota as an Escalation Manager for frontline operational on call teams.

As Operations Manager your responsibilities will include -
  • Lead, manage, motivate and support staff to deliver contractual requirements with embedded practices in line with Mears Policies and Procedures, promoting One Mears Culture and Red Thread values.
  • Ensure ownership of quality assurance processes within property management via Housing Manager, including but not limited to regular property audits to fulfil business and service user needs.
  • Identify, develop and implement property management strategies to ensure effective running of the contract including the delivery of the Property Standards Project, internal void property management and Local Authority inspections.
  • Responsible for budget management delegated as required, including but not limited to inventory, repairs and staffing monitoring to inform forecasting by analysing and identification of trends in expenditure.
  • Ensure effective delivery of the dispersed accommodation within the assigned area through Housing Managers, including contractual compliance, meeting KPIs and internal and commercial targets and a customer focussed tailored service meeting individuals’ needs whilst being culturally aware and sensitive of circumstances.
  • Management of risk through effective planning, service delivery, monitoring and providing reports to management, ensuring escalation processes to senior management are implemented in a timely manner to ensure resolution.
  • Ensure all records and data on systems remains updated with accurate information to meet contractual requirements.
  • Undertake ad hoc projects and provide support and cover for colleagues and teams within Mears Housing Management.
    • At Mears, we recognise that our people are our greatest asset and as such we believe this is an exciting opportunity for an exceptional professional to make a real difference to customers, communities and the people they lead.

    What are we looking for?
  • Leading and motivating people in a performance management culture.
  • Leading a team of frontline operational staff which deliver person centred services.
  • Experience of managing team member related issues e.g. personnel related tasks.
  • Communicate effectively key messages to teams regularly.
  • Delivery of housing management and / or property management and evidence outcomes.
  • Working with a diverse and vulnerable client group and safeguarding
  • Experience of working with IT operating systems.
  • Partnership and collaborative working with colleagues, external agencies, third parties and local authorities.
    • Key Attributes
  • Flexible and creative in managing work loads
  • Commercially astute.
  • Ability to understand differing cultures.
  • Good organisational skills
  • Self - aware of behaviours and impact
  • Lead by example
    • As part of the recruitment process for this role, we will carry out a DBS & BPSS check, as well as Security Clearance. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

    If this sounds like you, then we want to hear from you. CLICK on apply and we look forward to receiving your details.
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    Deadline: 21-06-2024

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