Operations Manager

Job content

About us

At Paramount Imports Ltd, we are a leading furniture e-commerce retailer known for our exceptional customer service and high-quality products. With a strong presence in the industry, we are committed to delivering an outstanding customer experience and maintaining efficient operations. We take pride in our diverse range of furniture offerings and our dedication to ensuring customer satisfaction.

We are a fast-growing eCommerce business with a Head Quarter in Leicester City Centre and offices in Germany and USA. Over the past 9 years, we have grown to be one of the leading online retailers of home furniture products. Our brands include PN Home, Life Interiors, etc. Our brands have a partnership with national retailers such as B&Q, Debenhams, Range, Wayfair etc.

We are extremely proud of our team members who are diverse, inclusive and based in the UK, Germany, India, Morocco etc. We offer generous staff benefits such as Free Breakfast, Staff discount, Performance Bonus etc

Are you an experienced leader with a passion for driving operational excellence? Are you looking for an exciting opportunity to manage a dynamic team in the fast-paced world of furniture e-commerce? If so, we have the perfect role for you!

As the Operations Manager, you will play a crucial role in overseeing our Warehouse and Customer Service departments. Working closely with the Warehouse Manager and Assistant Operations Manager, you will be responsible for managing and optimizing the operations to ensure smooth and efficient processes.

Responsibilities:

• Warehouse Department Management: Collaborate with the Warehouse Manager to streamline warehouse operations, including inventory management, order fulfillment, and logistics. Implement best practices to improve efficiency and accuracy, ensuring timely product availability for customer orders.
• Customer Service Department Management: Work alongside the Assistant Operations Manager to lead the Customer Service team. Monitor customer inquiries, manage escalations, and develop strategies to enhance customer satisfaction. Implement effective processes to address customer concerns and provide exceptional support.
• Process Improvement: Identify areas for process improvement within the Warehouse and Customer Service departments. Implement new systems, technologies, and tools to optimize operations, increase productivity, and enhance overall performance.
• Team Leadership: Foster a collaborative and motivated work environment. Provide guidance, coaching, and support to the Warehouse Manager, Assistant Operations Manager, and their respective teams. Set clear goals, conduct performance evaluations, and identify opportunities for professional development.
• Cross-functional Collaboration: Collaborate with other departments, including Sales, Marketing, and Finance, to ensure seamless coordination and alignment of operations. Communicate effectively to address any challenges and facilitate the achievement of company goals.

Requirements:

• Proven experience in operations management, preferably in the e-commerce or retail industry.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent organizational and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Knowledge of warehouse management systems and customer service platforms is preferred.
• A track record of driving process improvements and optimizing operations.
• Ability to thrive in a fast-paced, dynamic environment.

Job Type: Full-time

Salary: £26,000.00-£28,000.00 per year

Benefits:

• Casual dress
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Leicester: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s (preferred)

Experience:

• Operations management: 1 year (preferred)

Work Location: In person