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Operational Services Manager
☞ Bladebrook Computer Services
View: 103
Update day: 07-05-2024
Category: Other
Industry: Software Development
Position: Associate
Job type: Full-time
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Job content
Do you want to be part of a leadership team where you can make a difference? As Operational Services Manager at Blind Veterans UK, you will be responsible for the day to day running of the Centre whilst developing meaningful partnerships with external stakeholders enhancing the Centre’s potential to members and customers.In The Operational Services Manager Role, You Will Be
- Leading and managing a large multifunctional team responsible for delivering bookings, front of house duties, administration, facility management, transport, and entertainment
- Reviewing and monitoring the quality assurance feedback to produce quality reports on current customer service
- Responsible for the management of contracts and regulatory compliance in relation to facilities and safe practice standards
- Responsible for setting out and effectively managing the departmental budget (circa £2M) including income generation
- Developing annual long-term plans and formulating budgets in conjunction with the Head of Centre, ensuring the Centre operates within budgetary constraints
- Maximizing external relationships to enhance the Centre’s delivery to members/customers by delivering a high-quality volunteer experience, entertainment, and events
- Responsible for ensuring the implementation of a volunteering plan, in line with the BVUK Volunteering Strategy
- Managing the full lifecycle of our supplier contracts including periodic performance management in line with KPIs, SLAs, risk mitigation, ensuring ROI and quality, costs, monitoring, training, and compliance
- Deputise for Head of Centre as required
- Relevant degree or equivalent professional portfolio/experience
- Previous experience in managing supplier contracts, for example, periodic performance managing KPIs, SLAs, risk mitigation, ensuring ROI and quality, costs, monitoring, training, and compliance
- Experience of providing an accessible customer environment
- Experience of working at a senior level in a busy customer service environment
- Up to date knowledge of relevant health and safety and fire legislation
- Skilled communicator able to engage and influence at all levels
- Clear decision making and problem-solving skills
- Experience of monetary management, processes, and procedures
- Excellent time management, ability to prioritise and make considered decisions
- Ability to manage a complex, highly interconnected, operational environment
- Able to deal with ambiguity, take ownership and solve difficult problems
- Flexibility and adaptability including the ability to deal with the media, undertake presentations to internal and external audiences and to work out of normal office hours, sometimes at short notice
- Knowledge of the Armed Forces
To progress to the next stage of the recruitment process please apply here and we will be in touch with the next stages of the recruitment process with you. Please note a cover letter (of no more than 500 words) demonstrating your relevant skills and experience for the role will be required.
Closing date for applications: 12:00pm, 25th of May 2022
If you think you have what it takes to be a part of a developing and growing charity that values its beneficiaries, staff, and volunteers, please click apply today!
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Deadline: 21-06-2024
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