Operational Services Manager

☞ S2 Recruitment

View: 102

Update day: 30-04-2024

Location: Llandudno Wales

Category: Other

Industry: Staffing Recruiting

Position: Associate

Job type: Full-time

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Job content

Do you want to be part of a leadership team where you can make a difference? As Operational Services Manager at Blind Veterans UK, you will be responsible for the day to day running of the Centre whilst developing meaningful partnerships with external stakeholders enhancing the Centre’s potential to members and customers.

In The Operational Services Manager Role, You Will Be
  • Leading and managing a large multifunctional team responsible for delivering bookings, front of house duties, administration, facility management, transport, and entertainment
  • Reviewing and monitoring the quality assurance feedback to produce quality reports on current customer service
  • Responsible for the management of contracts and regulatory compliance in relation to facilities and safe practice standards
  • Responsible for setting out and effectively managing the departmental budget (circa £2M) including income generation
  • Developing annual long-term plans and formulating budgets in conjunction with the Head of Centre, ensuring the Centre operates within budgetary constraints
  • Maximizing external relationships to enhance the Centre’s delivery to members/customers by delivering a high-quality volunteer experience, entertainment, and events
  • Responsible for ensuring the implementation of a volunteering plan, in line with the BVUK Volunteering Strategy
  • Managing the full lifecycle of our supplier contracts including periodic performance management in line with KPIs, SLAs, risk mitigation, ensuring ROI and quality, costs, monitoring, training, and compliance
  • Deputise for Head of Centre as required
The ideal candidate for the Operational Services Manager role, will have:
  • Relevant degree or equivalent professional portfolio/experience
  • Previous experience in managing supplier contracts, for example, periodic performance managing KPIs, SLAs, risk mitigation, ensuring ROI and quality, costs, monitoring, training, and compliance
  • Experience of providing an accessible customer environment
  • Experience of working at a senior level in a busy customer service environment
  • Up to date knowledge of relevant health and safety and fire legislation
  • Skilled communicator able to engage and influence at all levels
  • Clear decision making and problem-solving skills
  • Experience of monetary management, processes, and procedures
  • Excellent time management, ability to prioritise and make considered decisions
  • Ability to manage a complex, highly interconnected, operational environment
  • Able to deal with ambiguity, take ownership and solve difficult problems
  • Flexibility and adaptability including the ability to deal with the media, undertake presentations to internal and external audiences and to work out of normal office hours, sometimes at short notice
  • Knowledge of the Armed Forces
This is a permanent, full-time position, offering a salary of £45,000 per annum plus employee benefits including life insurance, generous pension scheme, health cashback scheme, access to subsidised employee canteen, gym and leisure facilities and an Employee Assistance Programme. Working hours are 35 hours per week, Monday to Friday with some weekend working required

To progress to the next stage of the recruitment process, apply here,please note a cover letter (of no more than 500 words) demonstrating your relevant skills and experience for the role will be required.

Closing date for applications: 12:00pm, 25th of May 2022

If you think you have what it takes to be a part of a developing and growing charity that values its beneficiaries, staff, and volunteers, please click apply today!
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Deadline: 14-06-2024

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