Operational Resilience Lead

Job content

At M&G our vision is: to become the best loved and most successful savings and investment businessand we’re looking for people who are excited about joining us on our journey. We’re digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we’re looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

What You Can Expect From Us

We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

• Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
• Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
• Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
• Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best
  

How Do We Support Our Employees

All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.

The Operational Resilience Lead reports to the Head of Resilience and Recovery, Operational Resilience. The Operational Resilience Lead will have one direct report, working alongside others in the Resilience and Recovery team and within the wider Operational Resilience department.

The role will cultivate and support relationships with and between business teams and central resilience functions, helping to identify and shape the roadmap of resilience change based on requirements identified in partnership with business stakeholders.

The role holder will be responsible for the design, delivery and management of M&G plc’s Operational Resilience framework including identification of Important Business Services, impact assessments, tolerance setting, process management and recovery planning.

The Operational Resilience Lead will also be responsible for resilience risk and control analysis, process analysis and improvement, work area recovery arrangements and supplier resilience planning. They will be required to work across the organisation and with external suppliers.

Manager Or Expert

• For people managers, accountable for managing and motivating others to ensure quality of delivery to customers and stakeholders
• For technical specialists, accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise
• Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk
• Manages conflicts that may impact delivery
• Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture
• Identifies and anticipates need for changes to continuously improve quality and efficiency of output
• Manages resources and risks using expert judgment, know-how and experience
  

Key Responsibilities For This Role

• Develop strong and productive working relationships within allocated Business Services to ensure they understand their resilience risks and have controls and processes in place
• Support the production of annual self-assessments of resilience controls performed within allocated Business Services
• Work closely with business and functions stakeholders, providing opinions and views on the status of resilience controls to ensure service continuity and customer protection
• Embed the Operational Resilience Framework within the business to help drive the resilience agenda
• Become a valued business partner for the business and functions, providing resilience and continuity advice to deliver a seamless Operational Resilience framework, owned and operated by the business.
  

Key Knowledge, Skills & Experience

• Stakeholder relationship and strong leadership skills
• Experienced in change management and governance
• Demonstrable knowledge of industry standards and best practice in Resilience disciplines including supplier resilience
• Solid working knowledge of risk management
• In depth understanding of Operational Resilience and the step-up from traditional Business Continuity practices
• Exposure to process mapping and management
• Knowledge and experience of implementing resilience planning tools
• Combined demonstrable experience in senior positions in one or more of the following areas: Operational Resilience, Business Continuity Management, Crisis Management and Communications
• Confident and effective in advising and briefing at all levels, including C-Suite client stakeholders
• Strong communication skills displayed through confident interpersonal, public speaking and presentational abilities
• Ability to lead, motivate and manage personnel and resources effectively
• Stress resilient
• Experience of working in the Financial Sector (desirable)
  

Recruiter : Martyn Jack

Closing Date : 15/03/2022

Location : London or Stirling

We live by four behaviours at M&G and we ask all our employees to:

• Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
• Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
• Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
• Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things