Onboarding Customer Service Advisor

Onboarding Customer Service Advisor

Newcastle

Full-time

Salary: £19,000 pa + Performance based bonus

Working hours:8 hour shifts 40 Hours per week. Must be flexible with shifts as per business requirements.

Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service

We’re looking for top of the range candidates to join our onboarding team helping welcome new customers but also ensuring the loyalty of existing customers.

Duties & Responsibilities of an Onboarding Customer Service Advisor

• Effective communication and coordination to facilitate a successful onboarding process for the customers
• Providing technical support advise.
• Problem solving, diagnosing technical faults and providing a solution if possible
• Liaising with different departments and branches to ensure that the customers issues are being dealt with
• Informing and explaining to customers about alarms triggers, services ongoing or any other information about the alarm system and the apps to ensure their security.
• Predominantly providing outbound calls to customers welcoming them to Verisure but also dealing with inbound calls as and when they come in.
• Booking & scheduling services for customers with issues (Google Calendar)
• Ensure First Call Resolution at any time in any communication channel (phone, emails and letters)
• Ensuring updated relevant information in our customers’ records (Comm. logs)
• Providing loyalty calls to existing to customers and potentially upselling exciting new devices.
• Data Entry
• Dedicated to providing a world class service to each customer every single day

Required criteria for an Onboarding Customer Service Advisor

• One-year experience in customer support/call centre environment.
• Customer oriented, genuine passionate about customers’ security and safety.
• Ability to multitask effectively whilst keeping a high level of service quality.
• Excellent productivity
• Coordination and organizational skills with good understanding of logistics.
• Tech Savvy
• Proactive work with excellent efficiently.
• Good Typing skills.
• Excellent communication skills with problem solving attitude.
• Good team skills (we need you to be a team player).
• Strong computer and MS office skills (Excel, word, outlook, PowerPoint, Calendar)
• Love learning in a dynamic and challenging environment.
• Ambitious and willing to accept new challenges in the short and long term.

Benefits

• Perk box discounts
• Pension Scheme
• Employee alarm discount programme after completion of probation period
• Extensive training before you start the role
• Free Coffee
• Free parking space
• 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service
• The opportunity to work for an innovative company in home security solutions
• A chance to grow with our company and develop your career with a clear career development plan

About Us

We are Verisure, the leading provider of monitored security services that gives peace of mind and protection to residential and small business customers across Europe and Latin America.

Our belief that it’s a human right to feel safe and secure has resonated with over 3 million customers and 18,000+ employees worldwide.

At Verisure customers are our priority: we protect what really matters most to them 24 hours day / 365 days a year by safeguarding their security, their homes, families and small businesses.

Our values and behaviours are meaningful and resonate in each of us, in everything we do, and this is the reason why we have been awarded “Contact Centre of the year 2019” (UKCCF)

We’re growing fast, and we need passionate and committed people to join us as we open our new Centre of Excellence in London.

Join the Verisure family and Be you, Be more, Be Verisure!

Apply now and begin the journey towards a fulfilling career path.

ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL