Network Response Technician

Job content

LET’S CUT STRAIGHT TO IT

Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.
Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.
Which is why we are excited to announce a new opportunity to join our Network Response Team! As a Network Response Technician at Severn Trent, you will be reactively responding to supply interruptions on our network and playing a crucial role in restoring water to our customers via tankering operations, as well as supporting planned works. Therefore, a sense of urgency and quick response is essential!
You will be part of a team of varied focus and experience, which combines to make an exciting learning environment, driven by proactive improvements and reactive responses to incidents. You’ll learn about incident management, Water Quality, specialist industry leading equipment and of course Continuous Supplies.
Are you looking for a role where you will make a difference in how we serve our customers?
Well, if you are, read on.

LET’S TELL YOU MORE

The key details and accountabilities of this role are:

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This role averages out at 37 hours a week, working a four on, four off rota shift pattern (mornings afternoons and nights). There is also the opportunity for overtime.

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Class C & C+E Driving licenses are highly desirable as a lot of our operations involve driving our clean water tankers.

• Responsibility for ensuring that we have great continuous supplies plans in place; that our continuous supplies assets are in good condition and ready to go when required and that our response is done in a timely manner.

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Build rapport and establish great relationships with both internal and external stakeholders.

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Work well in a team proactively and collaboratively, to ensure that water will still make it to our customers in a streamlined process, causing no additional worry.

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WHAT WE’RE LOOKING FOR*
Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity, and a caring attitude in equal weight.
We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.
We are looking for someone that thrives under pressure, solving complex problems with a sense of urgency. Excellent verbal and communication skills are a must have in this role to maintain relationships with internal and external stakeholders.
Since travel is required in this role a full UK drivers license is required.
We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.
And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups – LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us do just that.
We do more, because we care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here’s some of our favourites:

• Salary of £29,435.95
• Short notice call outs (12hrs or less) will receive a £50 bonus call out fee.
• 25 days holiday
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

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LET’S GO*

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Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.*
To find out more about working with us, search* #LifeatSevernTrent *on social media.

Job Type: Full-time