Network Manager - Edinburgh

Job content

Job Description

Network Manager Role

The location will be Edinburgh

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

They advocate our strategies and engage our people around volunteering, our £4£ matched donation scheme, Supporting our Community projects and our strategic partnership with British Cycling along with our charity partnerships including Children in Need, MIND, Alzheimer’s Society, CRUK, MacMillan, Dogs Trust and Shelter.

The role of the traditional bank on the high street is evolving and at HSBC we want to lead the change, focusing on our customers and communities and putting our Network at the heart of local markets. The role of Network Manager supports the day to day operational running of the Local Market, whilst operating at a more strategic level working closely with the Local Director to create and execute the Local Market strategy. The role will involve the responsibilities as detailed below: A Network Manager Role will role model the cultural shift empowering our people, whilst operating with collective responsibility, and lead community engagement through face to face and Zoom enabled customer education sessions. The Network Manager Role will support the running of branches across the Local Market leading colleagues to deliver the Network Vision and our ambition to set the standard for Mobile Centred Smart Banking by:

The role will involve the responsibilities as detailed below:

A Network Manager Role will role model the cultural shift empowering our people, whilst operating with collective responsibility, and lead community engagement through face to face and Zoom enabled customer education sessions. The Network Managers will support the running of branches across the Local Market leading colleagues to deliver the Network Vision and our ambition to set the standard for Mobile Centred Smart Banking by:

• Supporting the development of, and leading the deployment of the Local Market strategic approach, supporting the wider Network vision
• Leading the day to day operational management of the Local Market and the branches within it
• Inspiring and leading colleagues across the whole Local Market to deliver across the key business objectives
• Working with the LD in utilising workforce management tools and principles to optimise resource across all branches, and other types of work that enable flexibility
• Delivering strong risk management and controls to manage all forms of risk and minimise operational losses
• Enhancing customer relationships by helping customers meet their financial needs through our digital channels
• Delivering an efficient cash ecosystem helping change customer behaviour through education and support
• Delivering a unique colleague value proposition to attract and retain diverse talent ? Empowering our people by giving them freedom to operate with a collective responsibility
• Creating a development culture focusing on growing our people’s capabilities to deliver world class customer service via structured onboarding and a creative coaching culture
• Focusing on digital education for both colleagues and customers enabling a “Phigital” Network that leverages the potential of physical locations and digital journeys
• Delivery of exceptional customer service throughout the Local Market, responding positively to customer feedback and evidenced by improvements in NPS
• Building strong collaborative relationships with internal stakeholders across CMB, Wealth & Mortgages
• Representing the brand and HSBC in the local community through financial and digital education sessions
• Acting personally as a change agent, leading a culture of change acceptance and embedding change through all colleagues in the Local Market|RESTRICTED| As a GCB6 Network Manager Role
  
  

Requirements

our role will more specifically involve:

• Creates & implements strategic plans based on thematic feedback from customers.
• Owns planning and delivery of more complex change deliveries across the Local Market
• Utilises WFM tools and principles to optimise resource across all branches, and other types of work that enable flexibility
• Owns recruitment and onboarding of colleagues into new roles
• Involved in collaboration with CMB, Mortgages & Wealth
• Strong community engagement through design and delivery of financial and digital education sessions
• Supports the design of Local Market vision and strategy
• Design and implementation of action plans to manage existing and emerging risks as required
• Coaching and development of colleagues across the Local Market
• Line management of a number of GCB7/8 colleagues with associated responsibilities including performance management
• Supporting the operational management of Local Market & branches.
  

Headcount of Local Market is between 40 and 80 FTE with Network Leaders managing c8 FTE which may be up to 12 colleagues. Number of branches within Local Market between 5 and 11 dependent on formats and geography.

Job Context:

This is a new role created in line with Network structural changes, and a new strategic direction that will place our Network in the heart of Local Markets. The Jobholder’s initial task will be to work closely with the Local Director to set the vision and tone for their Local Market bringing together a number of branches in to one Local Market team. They will then be responsible for the day to day operational running of branches across the Local Market

Knowledge/Experience:

• Proven, broad-based personal financial services and banking experience or equivalent, and proven track record with managerial and leadership experience.
• Track record of leading and managing high performing teams
• Evidence of initiating and leading change in a way that inspires and engages those around them
• Proven track record of investing in colleagues to grow their capability and encourage innovative thinkers with the ability to problem solve.
• Evidence of enhancing customer and colleague experience through listening to and responding to feedback.
• Developed effective relationships both internally and externally and created opportunities for others to work collaboratively.
• Evidence of strong risk management across all risk areas, both current and emerging.
  

Skills:

• High energy, self-starter with particular emphasis on inspiring and motivating others.
• Great coach able to grow people’s capability in line with the Network Vision and an empowered culture.
• Excellent judgment and a demonstration of being decisive and tenacious.
• Excellent interpersonal skills in liaising with external customers and the community whilst positioning the Network at the heart of the Local Market.
• Remote management and the ability to operate across multiple locations
• Flexibility and adaptability - constantly changing priorities and tasks
• Able to work in an ambiguous environment making judgements and prioritising rather than focusing on clearly defined activities and objectives
• Problem solving - ability to critically understand the root cause and implement creative solutions
  

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com