Network Management Engineer

This role sits in Route Services, a business area that has been created to supply services to the routes in the safest, most cost-efficient and effective way, enabling them to benefit from economies of scale and optimised national resources.

The role will provide 24/7 Tier 2 process based technical investigations to identify and resolve the root cause reason of service failure or performance degradation of telecommunication services to enable Network Rail Telecom (NRT) to deliver customer agreed levels of telecommunication service availability and reliability in line with OLA/SLA.

The Network Rail Telecom (NRT) team is responsible for operating all of NRT’s telecoms assets and networks. This responsibility includes handling asset life cycles as well as the development, delivery and support of outstanding telecommunication networks and services.

NRT transports data between A and B enabling Network Rail to run operationally both on the railway (signalling, customer information systems, CCTV cameras etc.) and as a business (desk phones, mobile devices, data connections etc.).

NRT is also playing a key role in the realisation of our digital railway aspiration which requires huge amounts of data to be handled securely for it to work.

Working a 24/7 shift pattern, you shall conduct administrative and complex technical activities to progress complaints and network alarms, working directly with remote management platforms and field-based maintainers to restore service and resolve technical failures within agreed operational service agreements, in line with the ITIL Framework and mandated Network Rail standards, highlight safety related failures for further processing. You shall conduct administrative and technical activities to support the successful delivery of planned work for both operational failures and Investment Project activities. You shall coach and mentor technicians to conduct event management of complaints and alarms presented on remote management platforms and provide technical support to field-based maintainers. Of paramount importance, you shall lead by example to foster a harmonious working environment that is diverse, inclusive, and respectful to maintain team cohesion and deliver world class service in a very challenging environment.

What will you be doing?

• Monitoring and managing the entire Network Rail IP and Data estate.

• Responding to alarms in a timely fashion, raising tickets and providing analysis.

• Supporting the incident management process, escalating where required.

• Reviewing the quality and performance of IP/data related assets and propose corrective action as required.

• Carrying out approved change requests relating to the operational management of the IP network.

• Checking and verifying configurations of router and switch hardware within the event management arena.

• Maintaining Network hardware configuration, supporting approved IOS updates where applicable.

• Implementing and controlling incident management facilities.

What essential skills and experiences are required?

• Relevant Degree, or able to demonstrate equivalent competence.
• CCNA certification. Knowledge of Cisco Routers, Switches and Firewalls.
• Substantial IP Network Engineering or Operations experience.
• A detailed understanding of the maintenance of IP network assets.
• A good knowledge of the relevant technical, security, safety and performance standards.
• Knowledge of other vendor IP equipment, Cisco Prime, ASA & Juniper firewalls, Protocols (MPLS), VRFs and layer 2/3 VPNs.
• Understanding and experience of railway infrastructure maintenance.
• Experience of undertaking engineering assurance activities, including competence assessment.
• Willing to work in a 24/7 shift pattern.

We are committed to a diverse workplace enriched with representation from diverse cultures, backgrounds and skills. We pride ourselves on creating an environment where difference is embraced, and individuals can thrive. We recognise that the success of the team is dependent on a multi-cultural, multi-disciplined group of individuals, aligned to deliver successful solutions.

At Network Rail, we have a number of employee networks to reflect our diverse population and help to raise issues to the wider workforce and support their membership and support our Everybody Matters strategy, led by our central Diversity & Inclusion team. We have Diversity & Inclusion Champions who take part and lead on many activities, to drive through more initiatives to support an inclusive environment for all its people and promote a professional and positive working environment. For more information on Diversity & Inclusion at Network Rail, please follow this link

We’re an organisation where people matter. We matter to millions.

Our role is to run a safe, reliable and efficient railway, serving customers and communities. We exist to get people and goods where they need to be and to support our country’s economic prosperity. Safety is our number one priority. We’re undertaking an ambitious change. Our vision is Putting Passengers First - becoming a company that is on the side of passengers and freight users.

As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual’s unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information

Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

Contract Type: Permanent

Working Hours:this role is shift based. You will work 18, 12 hour shifts over a 6-week cycle which is currently favoured by existing team members. Please only apply for the role should you live within a 60 minute commute of the primary location specified. Due to the role being shift based we have regulations to follow to manage fatigue.

Location: Stoke TPC Building

Closing date: 18th April 2023

Band & Salary: Band 5, £31,3 £34,000+ 15% Shift allowance

About us

We’re an organisation where people matter. We matter to millions.

We offer excellent benefits, including:

• Flexible working patterns such as working from home and working compressed hours
• A range of pension schemes
• Healthcare Scheme
• Rail and underground season ticket subsidies up to 75%
• 28 days annual leave, plus bank holidays and volunteering days (5 days)
• 2 weeks paid reserve leave for our Armed Forces community
• Cycle to Work Scheme
• GymPass – Access to gyms across the UK
• Access to ‘My Benefits’ portal which include discounts in food, technology, and experience days