Network Support Engineer

☞ Network Rail

View: 113

Update day: 11-06-2024

Location: Stoke-on-Trent West Midlands

Category: Telecommunications

Industry:

Job type: Full-time, Permanent

Salary: £40,107 - £45,120 a year

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Job content

Network Support Engineer (GSM-R)


Location


Stoke-on-Trent, GB


Department Name


Route Services


About Network Rail


Network Rail is at the heart of revitalising Britain’s railway. From Crossrail – Europe’s largest civil engineering project – to investment in our stations and major programmes of electrification, we’re involved in some of the most diverse ventures that this country has ever seen.

The Network Rail Telecom (NRT) team is responsible for operating all of Network Rail’s telecoms assets and networks. This responsibility includes handling asset life cycles as well as the development, delivery and support of first-class telecommunication networks and services. In simple terms, NRT transports data between A and B enabling Network Rail to run operationally both on the railway (signalling, customer information systems, CCTV cameras etc.) and as a business (desk phones, mobile devices, data connections etc.). NRT is also playing a key role in the realisation of Network Rail’s digital railway aspiration which requires huge amounts of data handled securely to work

We have an exciting role within the NRT team to partner alongside regional delivery units to provide a specialist engineering support service. This is a superb opportunity to develop your career further in the telecoms industry!





Brief Description


Who are we looking for?

We are looking for applicants with experience of working in an operational support environment where they are responsible for resolving complex system issues and resolving all service- based faults (these will be on our GSM-R Core network). Whilst on call, you will be the first point of contact to our regional based teams and the liaison between our colleagues and suppliers.
If you have an interest about learning how the GSM technology has been adopted to improve the signaller to drivers communication and assist with the development/implementation of the Future Railway Mobile Communication System (FRMCS) , then we may be looking for you!


About the role (External)


What does the day to day look like?

Leading investigations, diagnosing the issues and reviewing the outcomes before providing the resolution to your customer, whilst ensuring all parties involved are updated as required forms the basis of your role. This role works to a 24/7 call out roster and this role forms part of a central helpdesk team. You will ensure all systems are updated accurately, and all tickets and critical issues are resolved proactively and within the agreed timescales.


There will be opportunities to utilise our reference Lab for verification/acceptance testing of new hardware and software and establishing operational procedures before it is released to the operational network as well as working to upgrade and maintain our existing systems which all goes towards the business maintaining a reliable service for our customers.

Full training will be provided to ensure you have the right skills to enable you to establish relationships with the both internal and external teams.
This role can be flexible with a mix of home-working and working from one of the following sites: Didcot and/or Stoke.
What essential skills and experiences are required? •
HNC/HND or equivalent qualification in a relevant subject

•

Working towards membership of a relevant professional institution

•

Previous railways telecomms or signalling experience preferred

•

Knowledge of the relevant technical, safety and performance standards

•

Holds valid UK driving licence, or eligible and willing to obtain
We would also like, but not essential.
  • Degree in a relevant subject
  • Incorporated or Chartered Engineer
  • Experience in user acceptance and support engineering solutions.
  • An understanding of the operational and maintenance of GSM-R Core assets
  • Understanding and experience of railway infrastructure maintenance
  • Holds relevant professional licences and technical qualifications, or capable of achieving within reasonable timescales
  • Experience of undertaking engineering assurance activities, including competence assessment





How to apply (External)

What can we offer you?

At Network Rail, you have the chance to develop a long, rewarding career. There are many different career paths - and many opportunities to fulfil your potential. After all, we believe that investing in our people via training and development is one of the most effective ways of improving the safety, reliability and efficiency of the railways. You can expect competitive pay, a bonus scheme and a choice of contributory pension schemes. We also offer a generous annual leave package, plus up to 75% discount on season rail tickets.

Snapshot:

Salary: £40,107 to £45,120

Closing Date:13th July 2021

For more contact details:For more information about this role please contact Nisha Sangha at Nisha.Sangha@Networkail.co.uk

Network Rail encourages applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria

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Deadline: 26-07-2024

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