Network & Infrastructure Engineer

Job content

The Role

You will be managing your own projects as well as assisting the more senior Network and Infrastructure Specialists in the on-going service improvement of environments, building fit-outs, alignment of new and improved kit to support smart ways of working in a digitised setting. You will help in research and development of plans for optimisation of mobilisation and accessibility from proof of concept through to live environment and preparation of hand-over documentation and training to the IT Service Delivery Team.

You need to ensure existing environments are operating optimally and suggest and make improvements where necessary. Experience gained in previous first and second line roles covering areas such as Active DirectoryExchangeOffice 365AzureTelecoms is required. You will investigate and resolve issues escalated from the IT Service Delivery Team and provide training where necessary to reduce the number of escalations. Assisting the IT Service Delivery Team, you will ensure the best possible customer service is offered.

The Person

You will have a broad background in I.T. Support based on Windows Desktop Operating systems and office applications both locally and cloud based. You will have experience of planning roll outs as well as knowledge of Office 365 administration. Experience in networking topologies and administration of telephony solutions along with knowledge of working with various back-up technologies would be advantageous.

You will have experience working within a team that utilises ITIL framework best practices, this includes abiding by the Change Management process, responding to issues which may arise unexpectedly.

You will have experience managing projects keeping within specified timeframes and budgets, you will contribute to the overall IT project plan providing regular updates to the IT Service Improvement Manager.

You will be an individual who will work well within a team but when needed can be independent which may be demonstrated by meeting key stakeholders across the business to evaluate and act upon their bespoke requirements.

Thirteen are sector leading and are always striving for innovation, this will require you to constantly evolve your skillset whilst having passion for technology outside the workplace, you will also be able to evaluate new technologies and contribute to highly technical discussions around new solutions and white papers.

To succeed in the role you will need to be able to demonstrate:

• Both manage your own projects and assist when required in delivering tasksprojects
• Investigate and resolve escalated issues. Escalate further if required after thorough diagnosis
• Manage desktops running Windows 10 and Office 365. Assist with updating and upgrading software
• Support Telephony solutions both on premise and cloud based.
• Remote resolution of issues as well as pro-active onsite visits throughout organisational locations
• Work on a Rota basis ensuring cover between business hours and be flexible to working outside or normal business hours to cover call out and/or network maintenance or project delivery
• A valid driving licence and the ability to travel to any site within organisational boundaries
  

The future is exciting, and we only want the best to be part of it.

At Thirteen We’re About Homes And So Much More.....

At Thirteen, we’re more than just a landlord. We believe everyone is an individual. That’s why we don’t just provide properties; we offer a home to suit each person’s needs.

And we’re not just about somewhere to live; our range of extra services means we can give people a helping hand specifically tailored to them if they need it.

Our strength, capacity and ambition to deliver what our customers need means we can change things for the better.

We’re the largest housing association in the North East and among the biggest 25 nationally. Today we own and manage some 34,000 properties in the North East region, 30,000 of them in the Tees Valley. Thirteen is still an organisation that’s local at its heart - and although our work is largely in the Tees Valley, we welcome applications from further afield because our ways of working mean we can often be flexible about where our colleagues are based.

Our skilled colleagues and board directors work tirelessly to support 70,000 tenants and customers, bringing a breadth of experience and a can-do attitude to ensure a high-quality customer experience. We welcome applications form people of all backgrounds to join our committed team.

So come and be part of making a difference. Great days for everyone are made at Thirteen.

Are you up for the challenge of bringing our vision to life and having great days at work?

There’s more information about this role in the documents attached to this advert, including the benefits of working for Thirteen.

If you’d like to talk more about the role please contact Graeme Curry, IT Service Improvement Manager for an informal discussion on 01642 549449.

NO RECRUITMENT AGENCIES PLEASE