Network Engineer (Field)

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Network Engineer (Field)

Salary £26,000 - £30,000

Reporting to: Service Provision & Support Manager

Summary

An opportunity to join our esteemed network operations team at a top telecommunications company is now available for a skilled and accomplished professional. This is an outstanding chance for an individual with drive to advance their career within the telecommunications field with a well-respected and industry-leading organization

A successful candidate:

An ideal candidate for this role will have a strong background in network operations, including experience with installation, troubleshooting, and monitoring. They will also possess exceptional customer service skills and be able to provide top-notch support to our UK-based clients in various field-based environments.

Key Responsibilities:

• Installing and configuring customer telephone systems, routers, and other equipment on-location, obtaining necessary documentation for approval
• Performing site assessments for hosted systems, door entry, and broadband services
• Managing and prioritizing level 2 tickets related to customer issues and ensuring resolutions within established SLAs
• Diagnosing and resolving service quality issues through end-to-end problem isolation
• Abiding by change control procedures to ensure successful completion of change requests and minimizing service interruptions
• Collaborating with the sales order processing team and other colleagues or partners in resolving problems
• Executing daily tasks to maintain optimal network performance and provide exceptional service to clients
• Establishing and maintaining IT and digital communication infrastructure, including wireless or LAN networks, and software, including email, user accounts, and passwords
• Adhering to client policies, including IT Security and GDPR Policies
• Being available for potential out-of-hours work to maintain or upgrade the core network and systems
• Carrying out any other reasonable requests to support the business and its operations
• Providing basic training on systems relevant to customer needs

Experience/Qualifications:

• Expertise in Ethernet IP, MPLS, QoS, and VPN technologies
• Experience in the installation and configuration of various Cat 5 systems and devices
• Proven ability to restore complex network faults through technology and solution-based approaches
• Familiarity with the setup, operation, and daily maintenance of network equipment and software
• Capacity to collaborate with other network engineers to support data network operation, maintenance, and restoration
• A valid driver’s license and a clean driving record
• Availability for occasional overnight stays for installations at remote locations.

Job Types: Full-time, Permanent

Salary: £26,000.00-£30,000.00 per year

Benefits:

• Flexitime
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Flexitime
• Monday to Friday

Work Location: One location