Field Network Engineer

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Network Engineer (Field)

Salary £26,000 - £30,000

Reporting to: Service Provisioning Manager

Summary

We are seeking a highly qualified and experienced professional to join our network operations team at a leading telecommunications company. This is an excellent opportunity for a motivated individual to advance their career in the telecommunications industry with a reputable and industry-leading organization

A successful candidate:

A successful candidate will be responsible for providing exceptional support to our UK-based clients in a dynamic, field-based environments. The ideal candidate will have a proven track record of success in network operations, including experience with installation, troubleshooting and monitoring, as well as exceptional customer service skills.

Key Responsibilities:

· Setting up and installing customer telephone systems, routers, and other equipment on-site, obtaining relevant documentation for sign-off

· Conducting site surveys for hosted systems, door entry, and broadband

· Handling and prioritizing level 2 tickets related to customer faults and achieving resolutions within agreed SLAs.

· Conducting end-to-end problem isolation and troubleshooting of service quality issues

· Complying with change control procedures to ensure satisfactory conclusion of change requests and minimizing downtime.

· Working closely with the sales order processing team, and other colleagues or distributors, in troubleshooting problems

· Completing assigned daily tasks to ensure optimal network performance and end service for clients.

Establishing and maintaining IT and digital communication infrastructure, including wireless or LAN networks, and software, including email, user logins and passwords

· Adhering to client policies, including IT Security and GDPR Policies

· Supporting potential out-of-hours work that may be required to maintain or upgrade the core network and systems.

· Undertaking any other reasonable requests to support the business and its operations.

· Providing basic training on systems relevant to customer’s needs

Experience/Qualifications:

· A solid understanding of Ethernet IP, MPLS, QoS and VPN

· Installation and implementation experience with various Cat 5 Systems and devices.

· Service restoration for complex faults, technology and solution based.

· Well versed in the setup, operation, and day-to-day maintenance of network equipment and accompanying software.

· Able to work in tandem with network engineers to facilitate operation, maintenance, and restoration of data networks.

· Must hold a Drivers Licence & have a satisfactory driving record.

· Potentially stay in hotels from time to time for installations further afield.

Benefits:

• On-site parking
• Private Healthcare
• Corporate Gym Membership
• Company Van
• Company Phone
• Company Laptop
• Staff Events
• Days out
• Holiday

Job Types: Full-time, Permanent

Salary: £24,000.00-£30,000.00 per year

Benefits:

• Company car
• Company events
• Gym membership
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Telford: reliably commute or plan to relocate before starting work (required)

Work Location: One location