NAV/BC Information Technology Support Administrator

Job content

Key Responsibilities/Accountabilities:

Custodian of data held in the NAV

1. Manage the set up/creation of new master data in NAV to ensure that the data is

both accurate and complete. To work with requestors to ensure that the data is

maintained as accurate at all times. To undertake periodic purging of the master data

to close/deactivate any master data that is no longer active or has now been

superseded.

i.Check the Item data (and Bill of Material (BOM) data) has been completed fully,

prior to approving Items for use. Challenging any data that looks incorrect with

the item requestor.

ii.Periodic checks on Master data for Customers and Vendors to ensure

consistency.

2. To work with the Accounts team to identify any NAV transactional data that is

inaccurate and in collaboration with the originators ensure that remedial steps are

taken to eliminate errors.

Lead in the testing of any upgrades or enhancements for NAV or the peripheral applications

such as Spindle, Net EDI

3. Work with Subject Matter Experts (SME’s) and Department Managers to ensure

that any enhancements to NAV, QiS or The Links are thoroughly tested in the Test

Environment by the users before being migrated to the Live Instances.

4. To communicate any changes required to the Developers and to oversee the

subsequent testing.

5. To maintain a log of all bugs and fixes.

6. To be a key member of the Project Office for the implementation or major

enhancements to the applications or new locations.

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Undertake process reviews to streamline administrative processes through the businesses

7. To identify any processes or steps that are unnecessarily cumbersome or do not

leverage the benefits to the new systems. To work with the users to design enhanced

processes and to identify new enhancements to NAV.

8. To undertake ad-hoc process audits at the request of the Project Manager as

required.

9. Undertake additional project work as required.

As the NAV Super User to act as second line support for system queries, issues and bugs

10. To act as second line support for system queries following escalation to the SME.

11. To funnel any third level support requirements to the NAV Re-seller.

12. To identify any further training needs for new or existing staff and to work with

the SME to ensure that the necessary training is undertaken in a timely manner.

12. To ensure that the training material is maintained by the SMEs.

13. To manage the Help Desk ticket system portal and to ensure that all queries are

resolved or escalated within the timescales agreed with the Project Manager from

time to time.

15. Produce Statistics on the volume and type of tickets recorded in the Helpdesk

portal.

14. To carry out any other work or task determined to be within your level of

competence, to meet the needs of the business.

15. Working within all company policies and procedures, including Health and Safety,

Food Safety, Authenticity, Legality and Quality Standards