Motor Credit Hire Claims Handler

Job content

We want you to be:

To help maintain your team’s Portfolio for Trinity and its customers. Continuously monitor own work to ensure you are working effectively and delivering market leading cost control and excellent customer service.

We’ll need you to be able to:

• Review case history on file assignments while liaising with other departments as required to establish where liability for the accident rests and investigate the validity of third party claims.
• Ensure a relevant level of technical understanding with continuous development and learning.
• Updating the claims system with clear and accurate records of progress on the claim, leaving diary messages for any next steps and timeframes
• Manage all aspects of third party vehicle damage and third party property damage claims presented by a third party directly or via solicitors, insurers and accident management companies
• Offer Trinity intervention services to non fault third parties where appropriate
• Handle all aspects of credit hire claims as a Non ABI GTA Insurer
• Assess cases for prospects of success at litigation
• Assess complex files i.e. liability, high value etc for prospects of success
• Spot insurer, handling agent and defendant solicitors’ trends and tactics to assist in the departmental handling of third party claims
• Ensure collective targets are attained, specifically in relation to controlling indemnity spend
• Provide excellent customer service
• Develop organisational and time management skills
• Manage own workload including hitting KPIs with PH and non PH communication
• Deliver world class service under the guidance of Trinity
• Plan and execute strategic initiatives to agreed timelines
• Drive, develop, monitor and train yourself to perform at the best of your abilities.
• Undertake any individual or team task or activity reasonably requested and in line with the company values

We’re Looking for:

Skills required

• Excellent verbal and written communication skills with proven negotiation skills
• Capability to vary approach
• Ability to prioritise; recognising the importance and urgency to work to tight deadlines
• Accuracy and attention to detail
• Ability to take on increased ownership and responsibility when necessary
• The ability to work individually and proactively, as well as part of a team

Drive / motivation

• Ability to undertake and embrace new tasks/roles as required
• Helpfulness and a passion for customer service
• High energy levels
• Positive approach
• Team player
• Drive and enthusiasm for meeting targets
• Empathy and understanding
• Confidence & a professional attitude

Experience / knowledge

• Over 3 years credit hire claims handling experience with at least 5 years in a motor claims related role
• Knowledge of the ABI GTA and how to deal with credit hire claims outside of the GTA guidelines
• Good knowledge of credit hire caselaw and its application in the day to day handling of credit hire claims

Qualifications

• Secondary education or equivalent with demonstrable ability in numeracy skills and written English

Job Type: Full-time

Salary: Up to £35,000.00 per year

Benefits:

• Company events
• Company pension
• Health & wellbeing programme

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Experience:

• Claims Handling: 3 years (required)

Work Location: In person