Maintenance Duty Manager

Job content

ROLE PURPOSE

Be responsible for leading your team to ensure you maintain and repair all aspects of plumbing and wet heating on resort. You will provide an environment that allows your team to perform at their best through high performance and high fulfilment and creating memories for our guests and gives our team opportunities of a lifetime. You will build relationships with Venue /Village Managers and help priorities work. You will drive standards to help us achieve Clean and Fault Free accommodation.

Key Responsibilities

Leads and coaches the team’s daily activities to ensure all areas of responsibility are covered

Takes ownership of shift and service delivery ensure consistent delivery of a quality Butlins experience in line with brand/venue guidelines

Confidently deals with guest concerns with the ability to resolve problems

Monitor delivery of service level agreements and be proactive in arranging appropriate resource/support to ensure the guest experience is not impacted

Demonstrates and role models that you are committed to delivering a superior guest experience in everything that you do

Cover Duty Facilities Leadership cover as required

Liaise with external contractors and plan in work in order to reduce impact on team and guests

Responsible for the sprinkler checks and servicing of all related equipment

COMPLIANCE

Uses and produces weekly rota and 3-weeks in advance

Daily approval of Timesheets

Has a high level of operational knowledge specific to the area of expertise and shares this with Team Members, continually looking for better ways of working to delight our guests

Understands team engagement levels at all times, and works with Manager to identify opportunities to provide an engaging and fulfilling place to work

Demands the best of yourself and others to continually delight our guests

Monitor and coach on mobile working standards

Analyse performance reports and communicate / implement change on how we can continually improve

Ensure your team are trained to the latest regulations

Produce and work to a planned maintenance program to maintain assets and prevent breakdowns

Ensures compliance with relevant legislation, company and Health & Safety policies within your area of responsibility

Monitor team levels and be proactive in arranging appropriate resource that is reflective of the guest numbers and payroll budgets, escalate to Leaders where necessary

Ensures compliance with relevant legislation, company and Health/Food & Safety policies within their area of responsibility

Essential

Fully qualified Plumber

Demonstrable Leadership experience in managing a team

Desirable

Good understanding of heating management with formal qualification

A formal H&S qualification

Facilities Management qualification (ILM or BIFM)

The Benefits Of Working With Us

Subsidised OFSTED Nursery facilities available on resort

Accommodation available whilst relocating in many of our resorts if you don’t live locally

20% off food in our restaurants and take away.

Regular team incentives with great rewards.

Opportunity to earn up to £1,000 bonus when you refer friends to join our great team

Holidays Discounts of 20% for all your family & friends in Haven, Butlins & Warner Hotels

Use of Pool and many other Leisure facilities.

Funded qualification development opportunities from Level 2 to master’s degrees for permanent team members.

Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc

Fantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchases

Team Member of the Month Awards

Instant Recognition schemes with great rewards through our busiest times

Long Service awards for permanent team members

Location

Minehead

Address

Warren Road, Minehead, Somerset TA24 5SH GBR

Division

Butlin’s

Employment Status

Full-time

Employment Type

Permanent

Effective Date

15 December 2022

Expiration Date

29 December 2022

Apply

Location

Minehead

Address

Warren Road, Minehead, Somerset TA24 5SH GBR

Division

Butlin’s

Employment Status

Full-time

Employment Type

Permanent

Effective Date

15 December 2022

Expiration Date

29 December 2022

Bourne Leisure © 2022