Library Experience Officer

About the role

Please note, this role is part time,30 hours per week.

The University Library is a dynamic and inspiring place to study and learn. Would you like the opportunity to join the Library Service Team in supporting our students in their studies?

If you are someone who enjoys working in a high-performing team, who strives for excellence and enjoys challenging yourself and others, the University Library is looking to recruit you.

The Library Experience Officer will ensure operations at Chesterfield Library run smoothly, delivering a high-quality service to students. Time will also be spent supporting the work of the Library teams at Buxton. The Officer will motivate and develop the Library teams to deliver innovative services and ensuring students are at the heart of every activity.

We seek a friendly person who can quickly build rapport with people and someone who is passionate about student engagement and learning. We will support you in delivering an excellent Library service at Chesterfield and Buxton by providing training with our Library systems and current practice.

The Library teams work together to achieve tasks, trusting and supporting each other. The ability to work collaboratively and inclusively is the key to success in this role. If you are keen to be a part of a brilliant team that provide excellent customer service, apply right now.

The work pattern will be as follows:

Wednesday - Friday: 8.30am - 3.30pm at Chesterfield

Principal accountabilities

This is not a complete list of all duties and responsibilities, the post-holder may be required to undertake other duties commensurate with the level and skills/qualifications of this role.

Person specification

Essential Criteria

Qualifications

• HND/Foundation Degree or equivalent qualification

Experience

• Experience of and ability to organise, prioritise and delegate tasks
• Proven commitment to working with a customer focus and delivering high standards of service
• Excellent communication skills including experience of writing documents (proof-reading effectively with good grammar and spelling) and communicating innovatively using a variety of medium

Skills, knowledge & abilities

• Self-motivated with excellent organisational skills, able to work on own initiative and prioritise workloads
• Understanding of the Library user experience and Library systems and resources and able to empathise with the challenges experienced by students as well as understand the opportunities University presents
• Ability to work effectively in a team and adaptable to team needs, able to network effectively across a large organisation
• Ability to influence and motivate others, organise the work of teams to ensure service is maintained and excellence in customer experience is delivered at all times
• Data and information skills and ability to present and use data accurately for service planning, delivery, monitoring and reporting purposes
• Ability to analyse and assess problems, identify solutions and translate plans into actions. Makes informed decisions
• Is a positive role model to the team and focussed on the service users and need of the service at all time
• Is able to take responsibility and flexible to work across teams when needed

Business requirements

• Willingness and flexibility to travel between University sites in a time and cost-effective manner
• Ability to be flexible within the working pattern to meet the business needs, including working evenings, weekends or extended hours

Desirable Criteria

Qualifications

• Degree level qualification

Experience

• Experience of contributing to projects and working with relevant procedures

Skills, knowledge, and abilities

• Ability to work across teams, building relationships to ensure a good result and quality service

Benefits

As well as competitive pay scales, we offer generous holiday entitlement. We also offer opportunities for further salary progression based on performance, and the opportunity to join a contributory pension scheme.

Find out more about pay and benefits