Learning Management System (LMS) Administrator

Job content

Role: Learning Management System (LMS) Administrator

Location: Blackburn, BB1 2FA

Hours: Full-Time / Permanent

Salary: £21,000

What will my role look like?

Our L&D Team is expanding and we have a new opportunity available for an LMS Administrator! In this role you will act as an ambassador for EG Groups Learning Management System within the EG Centre of Excellence and will be key to supporting the LMS Manager and wider Learning Team with all aspects of the role. Provide specialist administrative support, completing tasks and managing processes efficiently, effectively and accurately. You will be required to organise and prioritise workloads according to deadlines, changing needs of the business, and Learning function.

What would my main responsibilities be?

Create and maintain learning profiles and how they receive/complete learning
Assisting with administrative activities in connection with ad hoc Learning Projects
Respond to Incoming queries via telephone or email relating to leaner records and assigned learning
Support LMS Manager where appropriate with liaison and activity/initiatives related to LMS controls
Interact with other parts of the business to understand requirements, communicating effectively to ensure high service standards are maintained to support the LMS Manager with key relationships
Undertake specified tasks and activities within set policies and procedures, including taking routine decisions, ensuring efficient and effective working
Provide first line of advice and support within the business, solving routine problems and providing internal/external colleagues with the information they need, to support delivery of LMS offering
Collate and provide information to managers and colleagues to help inform decision-making
Solve basic problems within agreed parameters, escalating where appropriate
Identify and keep up to date with relevant standards, processes and changing client needs, enabling the provision of an excellent customer service
Support the LMS and wider business strategy agenda

Do I have what it takes?

Vocational qualification relevant to the role, or equivalent by experience including basic literacy, numeracy and IT skills
Proficient IT (Microsoft Office Suite) with proficiency in advanced Excel.
Knowledge of Learning Management Systems is preferred
Ability to communicate clearly and effectively with colleagues / external stakeholder
Ability to understand and deliver against customer requirements
Ability to plan and organise own work to deadlines, including balancing competing priorities
Ability to follow instruction, direction and procedures with strong attention to detail
Willingness to learn new skills and approach challenges
Ability to work as part of a team

Who are EG Group?

EG Group is a leading global independent fuel station and convenience retail operator with operations at over 5,600 sites across Continental Europe, the United Kingdom, North America and Australia.

The Group has enjoyed significant growth, with 2019 revenues in excess of €20bn (surpassing €25bn including the full year impact of acquisitions). The Group provides grocery, merchandise, fuel and food service to consumers through partnerships with global brands including Starbucks, Subway, Spar, Greggs, KFC and Burger King.

What’s in it for me?

EG Cares is our benefits & rewards scheme, it’s our way of saying thank you to our EG family in recognition of the continued support and commitment you deliver every day.

Competitive Annual Leave - We know our employees work hard so we offer competitive annual leave allowances so you can enjoy well deserved time off work!

Work Anniversary Awards – We appreciate how loyal our employees are and to say thank you we reward colleagues when you hit milestones!

Employee Discounts - You will be entitled to 15% off our food-to-go brands and 10% our retail stores, not only this our EG Cares platform entitles you to exclusive discounts at a variety of clothing / retail stores, restaurants, cinemas and much more!

Free Parking - We have free onsite parking at our Head Office in Blackburn which is safe and secure with 24hr CCTV!

Waterside Cafe – With the opening of our new head office we are revolutionizing lunch time with a state of the art employee area for colleagues to relax, dine and unwind. In house Chefs will freshly prepare meals from a large menu incorporating a variety of different cuisines which will change daily, and meals will be provided at incredibly low prices!

Cycle to Work Scheme – We care about your health and encourage employees to cycle to work, we can help you save money on a new bicycle!

Employee Assistance Programme – Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is now available 24/7 for our employees through our EG Cares Employee Assistance Programme!

Death in Service –At EG Group, we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind!

Learning & Development - We are committed to helping you develop new skills to be the best version of you!

Our People - You will work alongside our amazing employees, have fun and be a part of our family!

Free Eye Test - As a valued EG Employee you will be eligible to receive a free eye examination every two years!

Progression & Career Opportunities – We look to promote and progress our employees within the business and we are very passionate about internal progression! As the business expands it opens new opportunities for growth… the opportunities really are endless with Euro Garages

Compassionate Leave – We care about our employees and offer 3 days paid compassionate leave