Learning & Development Specialist

Job content

Role

We aim to recruit two specialists to form part of RedR UK’s Learning and Development Team, which will consist of up to two of the following roles

• Learning & Development Coordinator
• E-Learning Technologist
• Senior Learning & Development Coordinator
• Learning & Development Manager.
  

An offer for any one of the above positions may be made, pending the candidate’s application, qualifications, experience, preference and performance in the written test, sample training provision, and interviews.

Purpose

RedR UK’s L&D Team and Monitoring, Evaluation, Accountability and Learning (MEAL) Team, form a Programmes Support Unit (L&D & MEAL) which provides technical support and quality assurance to RedR UK programmes hubs, ensuring high-quality, relevant, appropriate, and high impact services to RedR UK beneficiaries and donors. RedR UK undertakes coaching, mentoring, technical assistance, training and capacity development initiatives across the humanitarian, development and peacebuilding nexus via both face-to-face (F2F) and online (both facilitated and asynchronous).

Responsible to

Programmes Director

Responsible for

L&D Coordinators, L&D Consultants and Associate Trainers (as appropriate for the position)

Working with

Programme Managers, MEAL Coordinator, Head of Partnerships, Programmes Director, Associate Trainers & Consultants, Participants, other RedR Organisations, Partners and Clients

Location

Home-based with occasional travel to London and/or Amman Offices (work-related travel to other RedR offices and project locations as appropriate); the candidate must have an overlap of at least 4 working hours per workday with the UK. UK working hours are 9 am to 5 pm (UK time).

Post

Permanent, full-time; strong candidates who are only available part-time may also apply

Salary

Between £30,150 and £39,441 dependent on the role, qualifications, and experience

Contract

Pending on the candidate’s residential and tax status we offer a range of contracts from UK or Jordan employment contracts to international consultancy contracts.

RedR UK and the work we do 

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower-middle-income countries worldwide. We have 40 years of experience responding to natural and manmade disasters.

We train thousands of aid workers each year, delivering world-class, in-person and distance learning programmes. Between 2010 and 2020, RedR UK improved the capacity of over 60,000 humanitarian workers in 35 countries. In 2020-2021, 5,413 people from 106 countries were trained through 342 learning events. 55% of people trained in 2020/2021 were women or non-binary and 65% were the national staff. 96% of participants rated their training as good or excellent and confirmed it had increased their skills and knowledge. RedR UK is increasingly adopting online training methods. Due to the COVID-19 pandemic, we delivered 97% of our training online, an increase of 94% from the previous year.

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard.

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. Most importantly, RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced, humanitarian professionals. 

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia, RedR USA and RedR Indonesia.

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct.

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first-class advice and service to those with whom we work.

About The Programmes Support Unit (l&d / Meal)

RedR UK is forming a Programmes Support Unit comprising both L&D and MEAL Staff. It is envisaged that the unit will comprise of three to four staff, supported by consultants, experts, trainers and RedR UK Associate Trainers (ATs). Initially, we aim to recruit two specialists to fill two of the following roles: Learning & Development Coordinator, E-Learning Coordinator, Senior Learning & Development Coordinator or Learning & Development Manager. Dependent on the candidate’s application, qualifications, experience, preference, performance in the written test, sample training provision, and interviews, an offer for any one of the above positions may be made.

The Unit will fall under the RedR UK Programmes Department form alongside three programme Hubs. The unit will provide services, input and quality assurance to these hubs and be ultimately responsible for the quality of all RedR UK L&D and MEAL deliverables as well as for managing RedR UK’s pool of consultants.

RedR UK has traditionally delivered most of its services and capacity development face-to-face. Since COVID-19, the balance has shifted and RedR UK now provides a range of facilitated and asynchronous online training and remote services across several platforms. A process to consolidate and standardise RedR UK’s online services has commenced which the L&D Team is expected to conclude. In the future, it is expected that a larger portion of RedR UK training will be available online but there will always be a F2F training component.

Job Descriptions

The below is for the L&D team in totality; individual job descriptions (JDs) will be developed depending on which roles are filled, using this JD as a basis. JDs will be adjusted to the individual and their strengths and capabilities, always ensuring that the sum of all JDs adequately cover the entire unit’s duties, responsibilities and accountabilities.

Purpose of the L&D Unit

The aim of the L&D Team is to add value to RedR UK programmes and projects by providing learning & development-related technical expertise, ensuring high quality and relevance of RedR UK offer and services and supporting the organisation in expanding its reach.

Main Duties, Responsibilities And Accountabilities Of The L&D Unit

Provide technical learning and development input to the RedR UK Programme Hubs strategy

• Provide technical L&D expertise and advice to Programme Hubs, Fundraising and Business Development teams to develop, update and refine programme strategy and operational plans.
• Update RedR UK’s e-learning strategy in close coordination with Programme Hubs, other relevant staff and experts and guide its implementation.
• Review and agree on appropriate cross-hub communication, coordination and cooperation with respect to L&D with the goal of creating value through exploring synergies and ensuring quality standards are maintained across the organisation.
  

Support the delivery of RedR UK’s demand-led services to a consistently high standard.

• Provide an end-to-end service - designing, supporting, quality-assuring and evaluating the delivery of learning interventions, including developing new training and capacity development services (F2F & e-learning).
• Coordinate with Hub Managers and Project Focal Points on planning and scheduling of L&D activities and liaise with colleagues across RedR UK to ensure uniformly high quality of services.
• Where appropriate deliver learning/training services directly to the participants.
• Where appropriate lead the execution of selected projects, especially cross-hub L&D projects.
• Assist in ensuring that necessary monitoring, evaluation, accountability and learning (MEAL) data is gathered and analysed on all activities.
• In collaboration with the MEAL Coordinator, Hub Programme Managers, Programme Coordinators, and other relevant staff regularly review monitoring and evaluation data from services and take a lead role in identifying areas for improvement and innovation.
  

Ensure that our services meet the needs of the sector and work to expand our reach.

• Lead RedR UK’s global learning needs assessments (LNA) and design and conduct programme specific LNAs for the hubs in close coordination with the Programme Managers or Focal Points.
• Identify and explore possibilities for expanding the range of services offered by the organisation and source funding for their implementation.
• Keep up to date with developments in learning (including e-learning) and development methodologies and issues in the humanitarian sector and advise RedR UK programme teams accordingly.
• Support business development efforts and proposal preparation by ensuring that the L&D component of the methodology is appropriate, services offered are in line with requirements, likely to achieve high impact and adding overall value to the programme.
• Lead on selected proposals and act as the bid manager and methodology writer especially where the offered intervention has L&D at its core and has a significant cross-hub reach.
• Represent RedR UK at selected external events and forums, as appropriate.
• Be the Key Account Manager (KAM) for selected Key Accounts (clients and partners) in line with RedR UK’s KAM System
  

Ensure that the quality of our L&D services and material is maintained, improved and expanded.

• Ensure compliance with HPass Standards and manage the relationship with learning and development accreditation providers including HPass, Oxford Brookes University and the CPD Certification Service.
• In collaboration with Programme Hubs, develop RedR UK L&D quality standards and guidance for online learning.
• In collaboration with the Hub Programme Managers & Coordinators, manage L&D Coordinators and ATs to update RedR UK learning materials and content (both e-learning & F2F).
• Work closely with Hub Managers to ensure synergies between RedR UK’s learning/training material against its learning strategy.
• Guide, standardise and quality assure the conversion of learning/training material, content and courses or course modules to e-learning.
• Own, update, maintain and expand RedR UK L&D and training material and resources and ensure that these are adequately categorised, stored and accessible.
• Manage the maintenance of RedR UK’s e-learning and open-source learning platforms.
• Provide quality assurance of project outputs or deliverables and assist in drafting high-quality reports.
• Assist in preparing or updating RedR UK policies and procedures with respect to L&D and QA.
  

Manage Associate Trainers (ATs) and L&D Consultants to effectively deliver RedR UK’s services

• Lead on the recruitment, assessment and onboarding of prospective new Associate Trainers (ATs), Trainers, L&D or e-learning consultants into the trainer pool and/or on specific projects as required.
• Manage the work, performance, work planning of Associate Trainers in projects within their remit.
• Manage the continued professional development of the Associate Trainers, Trainers and L&D Consultants within our trainer pool.
• Review the quality and performance of output of the L&D Unit, ATs and L&D Consultants.
• Build capacity of RedR UK staff, ATs, Trainers and L&D consultants in L&D and technical Quality Assurance related matters, including Training of Trainers and e-learning / remote learning.
  

Additional Responsibilities

• All employees are required to adhere to RedR UK’s values of collaboration, excellence, lifelong learning, integrity and accountability.
• Manage special or project budgets are required and agreed with the Programmes Director.
• Undertake other tasks as reasonably requested by the Programmes Director.
  

PERSON SPECIFICATIONS

Essential – All Candidates

• Substantial experience as a trainer and facilitator, including in e-learning.
• Substantial experience and understanding of learning and development methodologies, adult learning (andragogy) and participatory learning methodologies, including designing and conducting LNAs, designing, delivering and evaluating face-to-face and e-learning events and revising/adapting training material.
• Experience in coaching and/or mentoring
• Experience in delivering or supporting the delivery of blended learning programmes, using Moodle as the Virtual Learning Environment
• Experience of assessment of learning, able to track learning data, evaluate information from courses and share learning and statistics in an accessible format.
• Excellent people management skills and experience in the management of consultants, including effective cross-cultural communication and strong interpersonal skills.
• Proven ability to influence, build and maintain networks and relationships, both externally and internally to achieve good results, representing RedR UK at a senior level to a high standard.
• Excellent workload management skills and ability to use initiative to solve problems.
• Willingness to undertake travel internationally to often insecure and difficult environments for periods of up to two weeks.
  

Additional Essential – (Senior) Learning & Development Coordinator

• Direct and relevant experience in humanitarian operations
  

E-learning Technologist

• Substantial experience as an e-learning technologist
• Experience of working with authoring tools such as Articulate Rise and Storyline, Adobe Captivate, Camtasia etc.
  

Additional Essential – Learning & Development Manager

• Direct and relevant experience in humanitarian field operations.
• Designed and delivered projects and programmes.
• Financial management.
  

Desirable

• Qualification in Humanitarian Action, Disaster Management, Development Studies or similar.
• Fluency in French, Arabic, Portuguese or Spanish.
• Fluency and ability to deliver instructor-led online courses in a language other than English.
• Experience in working with academic institutions on the assessment of learning.
• Experience of working with authoring tools such as Articulate Rise and Storyline, Adobe Captivate, Camtasia etc.
• Experience in working with or managing institutional donors/private sector-funded projects.
  

Email a CV and covering letter demonstrating your reasons for applying and suitability for the role to HR@redr.org.uk. Please note that we may contact suitable applicants before the closing date.