Learning & Development Coordinator

Job content

About the role

NFU Mutual have an excellent opportunity to join our growing Learning & Organisational Development division (L&OD) as an L&D Coordinator on a 12-month fixed term contract.

Around 60 people work in our L&OD division all dedicated to our aim and passion- to make NFU Mutual a great place to work with an award-winning performance culture and world-class employee engagement. L&OD work in close partnership with each division, team and individual to deliver engaging and interactive learning experiences and to make sure that everyone who works with us has the opportunity to be the best they can be.

The main purpose of this role is to administer and coordinate training delivery, events and other activity for internal and external trainers at Head Office or regional sites as required. To also manage and actively contribute to the development of the learning management systems, processes and technology.

Duties include:

• Administer and coordinate training delivery, events and meetings to provide excellent end to end customer service to delegates, trainers, suppliers, business customers and colleagues.
• Maintain training rooms to meet to requirements of our visitors and trainers, and monitor, and escalate Pavilion issues to enhance the customer experience.
• Update and maintain content in the Learning Management System to provide appropriate learning solutions
• Action, advise and resolve Learning Management System and course queries effectively and efficiently via email and helpdesk to meet service level
• Record and administer training details to maintain accurate training records, and cross charging for business departments and suppliers.
• Identify, review and recommend process improvements to enable more effective and efficient process to enhance customer service

What we’re looking for

To be successful in this role, you will possess the following attributes, skills and experience:

• Experience working in an administrative role in L&D and using/working with an LMS (Learning Management System) is essential
• Experience using Cornerstone software is advantageous
• Excellent communication skills both verbal and written
• Strong organisational skills with the ability to multi-talk effectively
• Positive, can-do attitude
• Experience in delivering excellent customer service
• Proficient IT skills, particularly working with Microsoft Office

What we can offer

At NFU Mutual we pride ourselves on being “a great place to work” and one of only 39 companies across the globe, and the only organisation with headquarters in the UK, to receive a Gallop Exceptional Workplace 2021 award. We were also named in the LinkedIn Top Companies List 2021. When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary of £20,000 to £24,000 (depending on experience)
• Up to 10% annual bonus potential
• Contributory pension scheme with up to 12% company contribution
• 25 days holiday plus bank holidays per year and an additional holiday purchase scheme
• Access to discounts on a broad range of products, services and experiences
• Gym subsidy
• Health and wellbeing plan
• Discounted Insurance on all NFU Mutual Policies.

NFU Mutual are happy to offer its employees informal homeworking. Our team is located in Stratford-upon-Avon and it would be expected that on average, 50% of your working time would be located from this office with the remaining days home based should you wish. Due to COVID-19, our employees continue to work from home and a return to the office is being planned for later in the year.

About NFU Mutual

We are one of the UK’s leading general insurance and financial services companies. For over 100 years we have put our customers at the heart of everything we do. Our people are just as important to us. We offer a supportive culture where we empower and inspire our people to perform, offer opportunities to grow and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful both now and in the future.