Learning and Teaching Administrator

• Contribute to our learning culture by engaging in mentoring, training and coaching.
• Positively contribute to fostering a collegial environment; as well as demonstrating a commitment to equality, diversity and inclusion.
• Have due regard to Health and Safety requirements appropriate to grade and role.

Family key attributes

• Deliver direct and indirect services to stakeholders.
• Provide advice and answer queries as part of an enquiry-desk/help-desk function.
• Respond to and manage requests for information and resources.
• Deliver services to meet regulatory requirements and procedures.
• Plan and deliver a joined-up approach to University business and people services.
• Align business processes and services to meet operational and strategic policy objectives.
• Deliver business processes to ensure effective management, governance and the economic viability of the University.
• Encourage, collaborate and participate in the development of productive cross-institution relationships and working.
• Provide excellent professional services that meet strategic and operational goals and business needs.
• Carry out monitoring, analysis, development and planning to design new services and service updates for continuous improvement whilst meeting changes in regulations.
• Engage with specialist professionals, consultants, and suppliers to exchange knowledge and facilitate partnership working.
• Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
• Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
• Engage and encourage participation with external professionals, schools, alumni and donors.

• An economically sustainable approach to delivering Professional Services across the University;
• A joined-up approach to University professional services, regardless of location or line management;
• A culture and practice of continuous improvement;
• Design services that meet the business needs;
• A stakeholder-focused orientation, offering satisfying careers to all staff;
• Support and facilitate programmes that offer intellectual challenge, cohesiveness and a strong sense of progression;
• Ensure that an increasingly diverse workforce is treated equally, fairly and with respect and that all staff are demonstrably valued and actively engaged.

This post sits within the Department of Sociology and has specific responsibility for supporting the delivery of the Department’s professional social work programme. The postholder may undertake a range of duties commensurate with the grade and in line with the normal expectations of the Learning and Teaching role but this postholder will have specific oversight of the following areas:

• Recruitment of students in line with professional requirements;
• Managing the information relating to student practice placements;
• Managing the payment of placements and practice educators;
• Supporting the engagement of service users with the programme; and supporting the registration and enrolment of practice educators within the programme.

• Work with team members to ensure the smooth running of administrative processes to support staff and students, and programme activities, specifically maintaining communication with Children’s/Adult’s Services and Private/Voluntary independent social work agencies in relation to the training of practice educators;

• Apply standard professional and recognised regulatory procedures to process, check and reconcile anomalies within data and information sets.

• Compile, record, store and archive student data and information to ensure the accuracy and safety of information, including but not limited to maintaining information resources linked to students in practice and payment of third parties for providing placement.

• Monitor and track data, including assessment submissions and student progress, initiating follow up procedures and drafting routine correspondence where necessary.

• Liaise with members of academic staff, University staff, external examiners, professional organisations and agencies where necessary.

• Use standard office-based digital systems, tools and equipment to carry out data recording, communications and networking, such as marks entry, collection and dissemination of student feedback.

• Provide service and support for networks, committees and meetings, to draft and distribute documents and communications in standard professional formats, including preparation for the Board of Examiners and its Sub-Committees.

• Process and update key business documentation, including handbooks, the virtual learning environment, and student concession requests.

• Liaise with internal and external suppliers and specialists with the organisation, planning and delivery of services, activities and events, including coordinating with Student Recruitment and Admissions in relation to the interviewing process of applicants for professional programmes.

• Make venue, catering and travel and/or equipment arrangements for events, meetings and recruitment and teaching activities.

• Accurately record financial transactions in liaison with relevant staff.

• Any other reasonable duties.

Recruiting to thispost

• A CV;
• A covering letter that details your experience, strengths and potential in the requirements set out above and addresses the essential and desirable criteria for this post. This may be laid out as a table/matrix.