Law Enforcement Liaison Officer

Job content

We Are Aspire Ltd are looking for a passionate and talented Law Enforcement Liaison Officer to support Gumtree with their continued growth plans for 2021 and beyond.

With nearly a million new ads on the site each week and a whopping 14 million unique visitors every month, Gumtree prides itself on being the go-to place for everything from smartphones to cars and jobs to flats.

And we’re continuing to grow!

The role:

As Law Enforcement Liaison, your primary duty is to build relationships and facilitate the sharing of data between Gumtree/Motors.co.uk and Law Enforcement Organisations to assist with their investigations. Working within the Trust & Safety team, you will process requests across multiple channels whilst utilising your analytical skills to investigate and report criminal activity to the wider business.

You will also be responsible for our Notice and Take Down programme, liaising with various organisations regarding their requests for ad removals based on Intellectual property/copyright/Trademark violations.

Responsibilities:

• Acting as primary contact point for Law Enforcement, Trading Standards or other Government agencies as well as partner organisations such as the RSPCA

• Provide guidance to these agencies on how to request data from Gumtree via our Law Enforcement Guide

• Review and process each request, ensuring it meets appropriate standards and is documented to business guidelines, escalating to legal if there are concerns

• Review any civil requests provided by Solicitors, ensure they provide a court order as appropriate or request they do so

• Work with PR and legal departments to escalate potential legal or PR situations

• Establish and foster relationships within the government agency and Law Enforcement community

• Represent Gumtree & Motors.co.uk at conferences/meetings with Law Enforcement agencies & partner organisations

• Pro-active reporting to 101 in emergency situations

• Proactively review ads or those escalated from customer support and report to the appropriate Law Enforcement agency for further investigation

• Review NTD (Notice and Takedown) requests from various organisations and remove ads from Gumtree

• Register any new companies requesting ads removed

• Track cases for both Law Enforcement and NTD requests for reporting purposes

• Coordinate Gumtree and Motors.co.uk response to GDPR privacy enquiries, including execution of DDR & SAR requests

Skills and experience required:

• Bachelor’s degree or 2+ years of experience in a related role

• Attention to detail and exceptional organizational skills

• Microsoft Office knowledge, particularly Excel

• Analytical skills (knowledge of SQL is a plus)

• Excellent verbal and written communication skills

• Exude maturity and a responsible attitude

• Self-motivated with a willingness to take initiative

• Experience working with external stakeholders in a trust and safety / customer service capacity

• Experience with criminal law and procedure, and data protection regulations

We Are Aspire is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Job Types: Full-time, Permanent

Salary: £25,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Work remotely:

• Temporarily due to COVID-19