Key Account Administrator

☞ Marlowe Fire & Security

View: 103

Update day: 07-05-2024

Location: Melton Mowbray East Midlands

Category: Other

Industry: Facilities Services

Position: Entry level

Job type: Temporary

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Job content

BBC Fire & Security, an integral business within the wider Marlowe Fire and Security Group, are seeking to appoint an experiencedKey Account Administrator to join their growing team at the Wymondham head office on a temporary basis of 3-6 months.The Key Account Administrator will be an expanding role and their duties will change and develop to meet our ever-changing Customer’s requirements.They will provide a fundamental and essential role in supporting the Key Account Management Team in all areas of their responsibility.Responsibilities
  • Supporting the Key Account Managers with specific tasks and arrangements relevant to each Key Account.
  • Assisting with Access problems covering Planned Maintenance and Remedial activity.
  • Updating specific Client Portals with the service and remedial activity. Uploading documentation relating to Certificates of Inspection and Invoicing.
  • Reviewing and addressing any Hold File issues. (Engineering activity that cannot be processed to completion)
  • Scheduling activity with Major Clients and specific Service Engineers where necessary.
  • To ensure that the monthly reports for each Client are prepared and sent out to all Major Clients.
  • Liaising with Internal Departments relating to all Contract matters (Customer Service, Accounts & Sales).
  • Attending Contract Review Meetings and production of minutes for all Meetings (External and Internal).
  • Ensure the timely and successful delivery of all aspects relating to Service.
  • Assist with challenging Client requests or issue escalations as necessary
  • To understand the Business and its Goals
  • KPI (PPM and Remedial)
  • Outstanding Quoted Works
  • Disputed Invoices
  • Access Issues
  • Completing monthly reports
Skills And Experience
  • Previous experience of a Key Account administration role is essential.
  • An understanding of Microsoft Office and excel is required.
  • Excellent communication skills with a good telephone manner.
  • Great organisation skills and a customer focus.
  • Strong attention to detail.
  • Ability to prioritise workload, work well under pressure and handle multiple priorities.
About UsBBC Firedeliver professional design, supply, installation, and commissioning, through to ongoing maintenance and monitoring. We maintain the capability to help prevent, detect, and monitor your fire and security risks, ensuring our loyal and ever-growing customer base receive a world class service through compliance and best practice. BBC Fireare an integral part ofMarlowe Fire & Security Group. MFSG are the UK’s fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customers property and people. Consisting of 8 established and complimentary brands: ACL,BBC Fire & Security, FAFS Fire & Security, FSE Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection.Equal OpportunitiesAt Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
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Deadline: 21-06-2024

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