Junior MDM Analyst

☞ Calero

View: 107

Update day: 07-05-2024

Location: Royal Tunbridge Wells South East

Category: Sales

Industry: Information Technology Services Computer Software Financial Services

Position: Entry level

Job type: Full-time

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Job content

Junior MDM Analyst

Calero-MDSL is a global software company currently looking for an ambitious Junior MDM Analyst to join our innovative cutting-edge expense management company. Our solutions put global businesses in control of their technology lifecycle, enabling them to understand and reduce their technology expenditure. We have a global presence and you will be working with team members in Phoenix, New York, Rochester, London, Edinburgh, Paris, and Hong Kong.

You will be providing high quality market data administration, Market Data Management (MDM) inventory support and vendor management to our global managed service customers. This role is an entry level, integral, customer facing, collaborative, results oriented position where you will be provided with training opportunities and given a real chance to impact the operations of the organisation. The key activities are to ensure the costs are allocated accurately within the software, reconcile market data invoices and prepare reports on a monthly and ad hoc basis.

Key Responsibilities/Challenges
  • Process requests from our customers in a way that will delight them
  • Maintain market data inventory accurately using Calero-MDSL’s cutting edge MDM software
  • Reconcile and process vendor invoices for payment; investigate and resolve any cost discrepancies
  • Prepare, verify and distribute reports
  • Support development and maintenance of bespoke client functionality
  • Co-ordinate software updates within our global team, including internal testing
  • Assist Customer in User Acceptance Testing
  • Contribute to and participate in regular service review meetings or conference calls with customers and relevant staff members
  • Monitor and report on a regular basis, regarding Service Level Agreement metrics
  • Continuously review and audit existing processes to ensure effective performance and compliance with mutually agreed requirements and control procedures
  • Promote the managed service activities, new features and projects that may benefit the customer and increase revenues
  • Become a subject matter expert in the assigned customer’s profile of market data services with a specific focus on their business
  • In collaboration with team members, demonstrate the value of our solutions to our customer and ensure that the managed service meets and exceeds their expectations
  • Own all relevant documentation, including customer process documents, keeping them up to date
We pride ourselves on being very flexible, but there are some things we feel very strongly about:
  • The ability to detect errors in detailed/complex numerical reports and recommend/take corrective action promptly and proactively
  • Excellent Excel skills. Basic SQL skills desirable but not essential
  • The ability to work independently and collaboratively with all levels of staff and management
  • Eager and willing to develop and grow new skills
  • A naturally good team player who is able to multi-task, work independently in a dynamically changing environment and under pressure
  • An eye for problem solving and data analysis
  • Strong organisational skills
  • Preferred degree in IT/Finance/Business related subject
Benefits
  • Private Healthcare
  • Gym Membership
  • Competitive Pension Contribution Scheme
  • Team Building Budget
  • Office Drinks and Snacks
Calero-MDSL is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Deadline: 21-06-2024

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