Junior Applications Support Analyst

At Hearst UK, there’s always more to the story. Join us as our Applications Support Analyst to start next chapter in your career.

We’re the UK’s leading premium publisher, and the people behind iconic media brands such as Cosmopolitan, Esquire, Elle, Harper’s Bazaar and Country Living. We’ve created a working environment that encourages everyone to pull together. We never stop looking for brave new ideas. We’ll always try to develop and improve, we trust each other to do our best, and we have fun as we build on our heritage to make history.

We have ambitions to super serve our commercial customers and brand audiences, helping them get more out of life, whether it is delivering ROI for our advertising partners or delivering personalised experiences for our loyal brand audiences. We know we can do this by putting data and insight at the heart of our business, creating a single customer view and a culture of data excellence.

As we pivot to a more digitally led ad revenue model, we require that our business systems are set up to accurately support our sales functions, to minimise data entry, and to power our revenue facing teams with the best infrastructure.

ABOUT THE ROLE

The role is an important part of the Business Systems team to support our applications, deliver training sessions as required and create system documentation for business processes. On a day-to-day basis, you will be managing daily support tickets by prioritising every user request accordingly.

You will be contributing to drive system adoption, provide post deployment support and support user engagement to ensure the solution is actively used by the business users.

You will be supporting the users by answering any process queries, troubleshooting any errors, building any reports and assist with any system configuration.

ABOUT YOU

The ideal candidate will have experience of managing daily support tickets and providing end-user support and training. The candidate should be able to work self-sufficiently, but also part of the team.

The candidate should be well-organised and have high attention to detail. The candidate should be confident working with other technical teams and across multiple stakeholders.

The candidate should be self-motivated and have excellent written and verbal communication skills.

Experience of using other booking/finance/CRM systems is desirable, but the candidate should be adaptable with strong technical skills to learn any system.

WHAT WEOFFER

At Hearst UK, you can choose from a huge range of perks and benefits that can help you learn well, work well and live well including:

• 25 days’ holiday (with the option to buy up to 5 additional holiday days)
• Hybrid working
• Discounted gym membership
• Healthcare cash plan
• Spend a charity day with your favourite good cause
• Life assurance and pension scheme
• Regular socials and more!
  

There’s more to your story than you imagine. And the next chapter begins right here.