Italian Speaking Technical Support Executive

☞ BonBon International Ltd

View: 106

Update day: 07-05-2024

Location: Blackburn North West

Category: Sales

Industry: Marketing Advertising Staffing Recruiting Retail

Position: Associate

Job type: Full-time

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Job content

Italian Speaking Technical Customer Service Executive

Blackburn

Salary £19-22k

We are recruiting for a brilliant, market leading business in the technology sector. This is a company made up of 15 multilingual customer service agents, who are both passionate about languages and technology.

This is a long-established company, who are at the top of their game. They provide excellent training and a comfortable, highly modern working environment for their staff, along with great benefits.

Location:Office based in the Blackburn area

What Is Great About This Position
  • You will get to be hands on with various different technical products
  • Great benefits. Good shift hours - 7am - 3pm or 8am - 4pm
  • Lovely team who value their staff and treat them like family
  • You will get to use your German language skills daily
Duties
  • Acting as the first point of contact for customers
  • Solving customer problems over telephone, email and live chat.
  • Troubleshooting mildly technical issues, following company procedures
  • Escalating more complex technical issues to a further support team
  • Getting hands on with the equipment to resolve the issue.
  • Being customer focused at all times and treating each call as an individual - no two calls will be the same
The ideal candidate
  • Fluent Italian speaker is a must
  • Customer focused and caring attitude
  • Technical mindset
  • Ideally you will already have helpdesk experience
  • Second European language isn’t essential but is, a strong advantage
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Deadline: 21-06-2024

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