IT Trainer

• Location: Guildford
• Permanent

About the role

We have an exciting opportunity for an experienced and proactive IT Trainer to join our busy team based in Guildford. You will be responsible for all IT training needs across Moore Barlow, so this role will be well suited to someone with strong technical training experience and proven knowledge working with case management systems including office suite. You will also have previously worked with Legal CMS, time recording software elements, digital applications and have PMS knowledge.

This will be a very busy, hands on role with the opportunity to get involved in various projects, so is a really great time to be joining the team! You will be based in our Guildford office, however there will be occasional travel to Woking and some of the other offices.

Key tasks will include:

The key responsibilities will include but will not be limited to those outlined below.

• Responsible for training on all legal bespoke software, including practice management, document management systems, time recording systems and digital dictation.
• Design and preparation of training material for all inductions and courses delivered.
• Responsible for maintaining, improving, and promoting the core catalogue of blended IT education programmes and resources, such as bite-size eLearning videos, quick reference instructional guides, and intranet pages
• Management of training schedules for various projects.
• Providing regular feedback to management.

Client Management

• IT training induction for solicitors and other legal and non-legal personnel with on-going support and refresher/follow up training as required.
• Assessing learner performance; monitoring, evaluating and reviewing the quality and effectiveness of training.
• Identifying user issues with knowledge on applications.
• Conducting classroom and remote 1 to 1 training.

People Relationships

• To communicate at all times in a clear, polite, diplomatic and calm manner to external contacts and staff.
• To support the effectiveness of the IT team by being positive and co-operative with all team members and end users.

Self-Management

• To demonstrate commitment to the role, Department and Firm through excellent punctuality, timekeeping and attendance.
• To demonstrate ability to time manage and prioritise workload to meet deadlines.
• To be flexible and able to respond to concerns and needs of individuals in a group and to provide broader business operation context as it relates to technology use.
• To be a friendly, enthusiastic personality with excellent communication skills.

General Management/Compliance

• Contributing to the overall achievement of the firm’s aims and objectives.
• To adhere to the standards, procedures and policies laid down in the HR Policies and Procedures.
• This position is based within the Guildford office, but with occasional travel to all Moore Barlow offices to deliver training.

What we look for:

We are inspired by different perspectives and looking for people who share…. • At least 3 years’ experience working within a technical training role – experience of legal applications a must. • A good understanding of working within a Citrix production environment • Extensive knowledge of Microsoft Office 2016 / 365 Applications Knowledge of legal applications such as: • Practise/Case Management systems - Thomson Reuters 3E and Mattersphere preferred • Rekoop – Intapp Time • BigHand • iManage • Microsoft Teams

How to apply

Interested in a career at Moore Barlow? Please send your CV and cover letter to the Human Resources team at recruitment@moorebarlow.com

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It is our policy to provide equal opportunities for all employees and prospective employees in relation to recruitment, training and promotion. Decisions in these areas will be made by reference to the requirements of the job and shall not be influenced by any consideration of ethnic origin, religion, sex, age, sexual orientation or disability.