IT Technician

Job content

AMETEK, Inc . is a leading global manufacturer of electronic instruments and electromechanical devices with annual sales of approximately $5.5 billion.AMETEK is well positioned in highly competitive market segments, each with compelling growth characteristics. We expect continued business growth through the execution of our four key strategies: Operational Excellence, Strategic Acquisitions, New Products, and Global & Market Expansion. Supporting those strategies are 18,500 colleagues at more than 150 operating locations and a global network of sales, service and support location in 30 countries around the world.Abaco Systems is a subsidiary of AMETEK, Inc., a leading global manufacturer of electronic instruments and electromechanical devices. Abaco Systems is a global leader in commercial open architecture computing and rugged embedded electronics. With more than 30 years of experience in aerospace & defense, industrial, energy, medical, communications and other critical sectors, Abaco’s innovative solutions align with open standards to accelerate customer success.Abaco Systems has annual sales of approximately $250 million and is headquartered in Huntsville, Alabama. Acquired by AMETEK in 2021, Abaco joined AMETEK’s Electronic Instruments Group (EIG) – a leader in advanced analytical, monitoring, testing, calibrating and display instruments with annualized sales of $3.0 billion.OverviewThe IT Support Technician position is primarily responsible for supporting the Information Technology infrastructure for the Abaco UK business locations. This hands-on position requires the IT Support Technician to have both server (MSFT & Linux) and Endpoint Device experience.Primarily based in the Abaco Towcester UK facility with periodic schedule flexibility required based on business needs. In addition, this position require the IT Support Technician to manage infrastructure devices which contain government restricted data.The IT Support Technician position is primarily responsible for the hands-on support of Abaco’s UK sites Information Technology infrastructure. This position will be located at the Abaco Towcester, UK facility.Essential Duties

• Ensure the IT systems infrastructure and connectivity is maintained to systems hosted elsewhere.
• Provide support for the Servers (Windows), PCs (Windows & Linux), PC applications and Printers throughout the facilities.
• Install Company approved software (MS Office, SAP etc.).
• Provide proactive maintenance and troubleshooting for any IT issues.
• Work with local and wide area network (TCP/IP, DNS, WINS, etc.), wireless/RF devices, Aruba.
• Maintain/enforce the IT Security Policies and procedures.
• Responsible for all PC Break and Fix needs including :
• Ensure maximum local system availability and remote connectivity.
• Identify and diagnose software/hardware issues, provide options, recommendations and troubleshooting.
• May require working off hours as business needs arise.
• Develop key relationships with users and develop an understanding of key business processes.
• Perform other work-related duties and special projects as assigned

On occasion and prior to holidays due to business priorities, additional hours may be required. At times, work hours may need to be adjusted depending on the needs of the business and backup covering for holidays.EducationBachelor’s degree and/or combination of education and technical expertise suitable for the job responsibilities.Experience

• Demonstrable IT experience in Windows desktop support.
• Knowledge of Desktop applications including MS Office
• Experience in the support of other desktop technologies including printers and scanners.
• Ability to troubleshoot basic network issues and escalate as needed.
• Strong customer service, organizational and analytical skills.
• Ability to interface effectively with internal customers in a corporate environment.
• Effective communication skills.
• Work performed in an office and manufacturing environment.

Qualifications

• Excellent communication skills, both written and oral.
• Excellent problem-solving skills.
• Solid organizational skills and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
• Proven business partnership skills with the demonstrated ability to work in a matrixed organizational environment.
• Must be able to manage a variety of concurrent tasks and prioritize work to meet the growing demands of the business.
• Ability to work well under pressure, multitask and meet deadlines.
• Ability to handle confidential information in a discreet, professional manner
• Work hours must be flexible, with additional hours to support the business as needed

Physical TasksThe following must be performed with or without reasonable accommodation:

• Regularly required to sit or stand, walk, bend and reach with hands and arms
• Regular use of hands/fingers for handling, holding, grasping and typing on a computer keyboard
• Our facility has multiple floors requiring employees to go up and down stairs as needed.

Approximately 10% travel and may include international sites. Must be able to pass BPSS checks to work in an environment with UK Government restricted information.AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $6.0 billion. Traded publicly (NYSE:AME), we are a component of the S&P 500. Visit www.ametek.com for more information.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.