IT Technical Support Apprentice

Job content

We have an exciting new role at Hull Fibre who are looking to take on an IT Technical Support Apprentice. The role is perfect for an individual who can demonstrate excellent communication skills alongside strong analytical and problem solving skills.

In this role you will be providing technical support to customers via the phone, email etc. You will also be working with the customer service team to resolves issues quickly and effectively.

Responsibilities:

• Provide technical support to customers by phone, email, and other channels
• Identify and troubleshoot technical issues related to our products or services
• Escalate complex technical issues to senior technical support engineers or other relevant teams
• Go out to customers properties and install routers, assist with connectivity where needed. (Routers/Data points/Network Cabinets/Switches/Cat5 Patch Cabling)
• Test and reproduce technical issues to better understand their root causes
• Work closely with the customer service team to ensure prompt resolution of customer issues
• Stay up-to-date with product knowledge and industry trends
• Participate in training and coaching sessions to improve technical skills and performance

Requirements:

• GCSE or Equivalent, Information Technology, or a related field preferred
• Excellent communication skills, both written and verbal
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Office and other relevant software programs
• Familiarity with programming languages, databases, and networking protocols desirable
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong attention to detail and accuracy
• Ability to work independently as well as in a team environment

If you are a customer-focused individual with excellent technical skills and the ability to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking

The successful candidate will work towards a Level 3 Digital Support Technician / Information Communication Technician Apprenticeship with the appointed provider, HBTC (www.hbtc.co.uk). An Apprenticeship allows you to acquire valuable skills and experience in your chosen sector, which improves your CV and employability when you’ve finished training. You’ll learn in the work environment, developing the practical skills and understanding you need to excel in your role. This opportunity could also lead to permanent employment and progression opportunities.

Job Types: Apprenticeship, Full-time

Salary: From £6.50 per hour

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: Hull Fibre