Customer Service Advisor

☞ Hull Fibre

View: 103

Update day: 01-06-2024

Location: Hessle Yorkshire and the Humber

Category: Transport / Logistics / Warehouse

Industry:

Job type: Full-time, Permanent

Salary: £20,500 - £22,000 a year

Loading ...

Job content

Overview:

As a Customer Service Advisor, you will be responsible for providing excellent customer service to our clients. You will handle customer inquiries, complaints, and feedback through various channels such as phone, email, and Live Chat. You will also be responsible for ensuring customer satisfaction by providing timely and effective solutions to their problems.

Responsibilities:

  • Respond to customer inquiries, complaints, and feedback in a timely and professional manner
  • Resolve customer issues and complaints effectively and efficiently
  • Maintain accurate and detailed customer records and follow up on customer inquiries as needed
  • Provide customers with information about products and services and help them make informed decisions
  • Assist with the processing of orders, returns, and refunds
  • Communicate with other departments, such as sales and logistics, to ensure that customer needs are met
  • Identify and escalate issues that require further attention or resolution
  • Stay up-to-date with product and service offerings and company policies and procedures
  • Provide feedback to management on customer concerns and trends

Requirements:

  • GCSE or equivalent
  • Minimum of 1 years of experience in a customer service role
  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills and the ability to think on your feet
  • Proficiency in Microsoft Office and other relevant software programs
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Strong attention to detail and accuracy
  • Ability to work independently as well as in a team environment
  • Ability to remain calm and professional in difficult situations

If you are a customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Salary: £20,500.00-£22,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
  • Wellness programme

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Hessle, HU13 9PD: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Loading ...
Loading ...

Deadline: 16-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...