IT Support Technician Apprentice

Do you want to join a modern, forward thinking and exceptional employer?

Now is the time to take the next step towards becoming a valued member of one of the biggest and best employers in the area, AESSEAL!

The successful candidate will continue their studies with industry specialists, RNN Group, giving you the training you need to become an all-rounded and qualified administrator.

Committed to staff development, AESSEAL have the perfect values to help make your dream a reality, providing excellent in house training that compliments your academic studies.

You’ll develop your skills alongside experienced AESSEAL IT Technicians, learning a variety of duties to support the business with its IT infrastructure.

In this role, you will provide all aspects of 1st/2nd Line I.T. support to our Global Network community and follow all relevant policies to ensure work is carried out to the appropriate service level agreement and company standards.

This Apprenticeship will teach you how to:

• Provide 1st/2nd Line IT Support and replenishment of relevant hardware to our global customer base
• Ensure all incidents are logged in our Helpdesk Software promptly and accurately
• Provide cover for the daily backup & network checks to enable the department to keep standards and customer service consistent throughout annual leave or sickness
• Configuration & installation of hardware & software
• Participate in project work when required, communicating technical details between colleagues and users

If you are eager and ready to take your first step into a career then please ! These Apprenticeships are highly sought after, so don’t miss your chance!

• Basic understanding of IT Technician duites
• Interest in IT and computers
• Strong attention to detail
• Must enjoy problem solving and raising to a challenge
• Enjoys working in a team
• Likes to learn new skills

• Desire to provide exceptional customer service and IT Support
• Eager to assist in the continuous improvement of the organisation
• Ability to promote, embrace and manage change
• Contribute to a happy working environment
• Effective communicator
• Able to work on own initiative

• GCSE maths and English A*-C (9-4) or equivalent

• Progression to industry specialist qualifications – further and higher skill development. A lifelong career in the industry

• This is a successful business that has a very busy workload. They are looking for someone who can listen/learn and use their own initiative to quickly become a valued member of the team

Infrastructure Technician Standard