IT Support Team Leader

☞ Center Parcs UK & Ireland

View: 102

Update day: 01-06-2024

Location: Warminster South West

Category: IT - Software Part-time

Industry: Hospitality

Position: Mid-Senior level

Job type: Part-time

Loading ...

Job content

We’re a thriving team passionate about working together to deliver excellence, all in a natural forest environment.Welcome to Center Parcs – the number one choice for short break holidays, employing a team of over 9,000 across six separate villages located in the UK and Ireland.IT SUPPORT TEAM LEADER | Circa £35,900 per annum plus 13% bonus scheme and on-call allowanceThis is an exciting opportunity to join the Village based IT service delivery team as IT Support Team Leader. In this role, you will manage two team members on a daily basis, including holding 1-2-1 meetings, work prioritisation and distribution and performance management. The successful applicant will operate as an IT Support Technician and remain part of the rota and the out of hours on call support rota.You will, along with your team, act as the ‘Face of IT’ responsible for delivering first class IT support to both our guests and colleagues.You will ensure that all IT related issues and policies are addressed in a professional manner and through the appropriate channels. The successful candidate will have a strong technical background, having previous experience of operating in a 2nd line support role, balanced with exceptional communication skills, both verbal and written, and an ability to communicate at all levels throughout the business.Other responsibilities will include providing high-level support for our guest and business Wi-Fi infrastructure; building desktops and laptops using LANDesk; working alongside Head Office 1st line support; configuration and ongoing support for mobile devices; back-up management and picking up and resolving success and failure notifications.The successful candidate will be required to participate in the IT Service Delivery support rota, providing out of hours cover and support to both Head Office and the Villages.HOURS OF WORKYou will be contracted to work 160 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.About YouEssential requirements:
  • People management skills, of both direct and indirect reports
  • Experience in performance management, objective setting, absence management and workload planning
  • Strong communication, planning and organisational skills
  • Evidence of being a highly motivational team leader with exceptional team building capabilities
  • Ability to influence at all levels
  • Strong customer focus
  • Proven and strong record in 2nd line IT Support environment
  • Support and extensive trouble shooting ability
Desirable Requirements
  • Thorough understanding of PC’s, PC Applications, EPOS Handhelds, Infrastructure Wi-Fi
  • Methodical approach to IT Support
  • Industry recognised Service Desk Support or Microsoft qualification
  • Experience of Desktop management and Desktop deployment tools
  • Experience of identifying and implementing technology solutions
About The BenefitsCenter Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
  • Management/Colleague Bonus Scheme
  • Pension Scheme with Life Assurance
  • Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
  • Free use of our leisure facilities
  • Discounted Center Parcs breaks
  • 20% discount in our restaurant and retail outlets
  • Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
  • An Employee Assistance Program - providing support on financial, health and legal matters
  • Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
If this sounds like your ideal job, then we’d love to see your application.Closing date: 22 November 2022 at 12 NoonInterviews to be held:OngoingPlease note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.Follow us -Facebook|Twitter|LinkedInOur colleagues work together to make sure guests have a memorable and safe short break. We are committed to ensuring a safe and secure environment for our teams.
Loading ...
Loading ...

Deadline: 16-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...