IT Support

☞ networx | Recruitment Software & Services by IRIS

View: 105

Update day: 07-05-2024

Location: Doncaster Yorkshire and the Humber

Category: IT - Software

Industry: Non-profit Organizations Civic Social Organizations

Position: Entry level

Job type: Full-time

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Job content

As part of a growing group of IT Support Technicians reporting to the IT Service Delivery Manager, you will be joining a team that is responsible for supporting and maintaining the company’s IT systems and for providing efficient IT support to all business users. The IT Team is responsible for resolving any IT related issues quickly and efficiently. This can be a broad range of queries from basic user administration, password resets and help requests, to motor manufacturer or business driven IT projects.

The IT Support Technician (Field Based) will be the primary provider of IT support to dealerships within their region. This is an excellent opportunity for the successful candidate to gain valuable skills and experience to then further their career within the IT Team. You will be joining at a time where you have the opportunity to be instrumental in delivering a vision for the improvement of IT systems and practices of the whole business.

Duties / Responsibilities
  • Log and resolve support tickets in accordance with our IT support processes and maintain documentation
  • Diagnose and resolve technical problems via the telephone, remote desktop or within the office/dealership for all computer hardware, software and peripherals using, where appropriate, a range of software tools and troubleshooting techniques
  • Support users in the use of company IT systems, providing assistance and training where required
  • Basic administration of telephony systems
  • Administration of user logins for various systems
  • Carry out system checks and where necessary work with external support providers to resolve issues
  • To perform hardware repairs and upgrades---------
WE OFFER
  • A competitive salary
  • 20 days Holiday per annum (excluding bank holidays)
  • Company vehicle with fuel expenses
  • Access to certified training and dedicated time for self development
  • Career progression and the opportunity to develop your skills
  • Hours of work: Monday to Friday 8.30 to 5.30 but flexibility to work additional hours where required
  • Job security from a growing business
  • Company car, laptop, and phone
  • Access to extensive online training library
The Person / Experience Required
  • Able to communicate with staff at all levels of the business and franchise partners
  • An understanding of Windows based computer networking, with a fundamental knowledge of different architectures, and protocols with the ability to configure broadband and wireless connections
  • Ability to explain technical issues verbally and in writing to a non-technical audience
  • Strong problem solving skills, using a logical and methodical approach
  • A good awareness of computer security and an understanding of the implications surrounding it
  • Ability to focus on quick solutions and prioritise workloads
  • Self-motivated team player, resourceful and keen to learn and share knowledge
  • Ability to work under own initiative and willing to take personal responsibility for issues
  • Able to manage multiple priorities, be flexible and conscientious
  • Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes
  • Automotive industry experience desirable
  • Experience of Kerridge/ADP/CDK/Keyloop DMS would be an advantage
Technology

Essential skills/experience with
  • Microsoft Windows 10/11
  • Microsoft Office including O365
  • Printer/multi-function devices
  • Desktop/Laptop & mobile devices (Android & iOS)
  • TCP/IP Networking & switches
Desirable
  • Meraki WLAN and MDM
  • Active Directory & Exchange online Admin
  • Azure
  • VoIP
  • Zendesk
Job Types: Full-time, Permanent

Salary: £32,000.00 per year

Benefits
  • Company car
  • Company pension
  • On-site parking
  • Store discount
Schedule
  • Monday to Friday
Work Location: On the road
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Deadline: 21-06-2024

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