IT Support Apprentice

Level 3 Information Communication Technician

Company: Broadbandbuyer

Full Address: 21 Kelvin Drive, Knowlhill, Milton Keynes, MK5 8NH

Weekly Hours Worked – 40 hours per week (9:00-5:30)

Salary – £18,500 PA

Please contact Ava on Ava.Frankel@estio.co.uk or call 0203 834 2872

Company description:

Broadbandbuyer, established in June 2002, has ascended to the pinnacle of the Small Medium Business networking market. Our unwavering dedication to innovation, insightful guidance, and outstanding customer service has propelled us to sustained growth and success.

Estio Training have an exciting new opportunity for an IT Support Apprentice with Broadbandbuyer, an expert IT Services company in networks and WIFI, based in Milton Keynes.

Job Description:

As a First-Line Support Engineer in our dynamic Managed Service Provider (MSP) team, you will be an essential part of both our technical support and administrative operations. This role is more than a job – it’s a gateway to a fulfilling career in IT and networking.

Here’s what you can expect:

• Diverse Experience: Immerse yourself in a range of daily tasks that will expand your technical and administrative prowess, setting you on various exciting career paths in networking and cybersecurity.
• Skill Development: This role is a unique opportunity for those aspiring to enrich their IT knowledge. You’ll develop a diverse skill set, highly sought after in the technology sector.
• Learn from the Best: Acquire practical experience and earn certifications from top networking brands like Cisco, Ruijie, Netgear, Meraki, Ubiquiti, DrayTek, ZyXEL, SonicWall, and WatchGuard.
• Comprehensive Training: We believe in nurturing talent. Benefit from our mix of in-house and external training, leading to industry-recognized certifications. Elevate your skills and become a certified IT professional with us.
• Supportive Environment: You’ll be part of a team that supports you every step of the way, helping you tackle challenges and celebrating your successes.

Responsibilities:

• Efficiently respond to customer inquiries through email or phone via our support helpdesk system.
• Investigate and resolve queries promptly and effectively.
• Collaborate with internal teams.
• Assist the provisioning team as needed.
• Provide administrative support across the company.
• Undertake additional tasks as reasonably requested by the company.

Qualifications:

• No previous IT experience required
• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Personal qualities:

• A keen interest in networking and problem-solving
• Friendly and engaging demeanour
• Excellent interpersonal and written English skills.
• Confidence in guiding customers to optimal solutions
• Ability to remain calm and resilient under pressure
• A strong desire to understand and meet customer needs

Hours and Benefits:

• Monday to Friday 9:00AM – 17:30PM
• 20 days holiday, plus bank holidays
• Long service awards – enhanced holiday entitlement
• Employee Assistance Programme
• Free onsite Parking
• Company pension scheme
• Company events

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.