IT Support Analyst

Job content

Who we are:
Avove is a new, independent utilities infrastructure business, formed from the utilities division of leading infrastructure services company, Amey.

We design, build and maintain the UK’s utilities infrastructure to help transform local communities for the better.

We are proud to work in partnership with our clients, including Severn Trent, United Utilities, Yorkshire Water, Scottish Water, Northern Powergrid and Scottish Power.

The Role:
Avove is growing and we need a Infrastructure Analyst to join our talented IT team. This is a great opportunity for an Infrastructure Analyst to join us. You will be responsible for support and delivery of infrastructure solutions across the Avove estate including laptops, networks, Microsoft 365 and Azure and including the security of these.

The role offers a hybrid of home and office working including regular office days, to receive and despatch hardware, and an adhoc need to visit contract sites around the UK, as part of the installation and support of network equipment.

Responsibilities:

• Support the 800 business colleagues with first, second and third line software, hardware (laptops and mobiles) and connectivity (network and telecoms) issues (500 laptops, 800 tablets/phones, 17 locations) alongside the other IT Support Analysts
• Work with the IT support Manager and other IT analysts to continually improve the security of the Avove infrastructure platforms.
• Assist with the implementation, upgrade and testing of operating system and system software and configuration (Windows 10/11, Microsoft 365, Autocad, InTune, Azure)
• Configure and deploy policies within our MS365, and Meraki, environments to manage the laptop, phone and network hardware devices.
• Deliver IT infrastructure projects including office moves, and the set-up of new site offices, as well as adhoc projects (current examples include Document Management Systems / Document Rights Management)
• Interact with colleagues to log, update, resolve and close issues, and accurately record tickets, in our ServiceDesk software (Fresh). Raise purchase orders and receipt deliveries as needed.
• Maintain the availability and reliability of the Avove infrastructure estate.
• Write and maintain documentation to include monthly reports, site information spreadsheets, user guides, etc.

Skills & Experience:

• Knowledge of, certifications in, or willingness to work to attain certifications or similar in, Meraki, MS365, Azure, Windows10 in a Cloud AD environment.
• Analytical mindset, problem solver able to understand potentially complex processes and make sense of them.
• Good (clear and accurate) verbal and written communication with friendly and confident manner
• 1-2 years’ experience working with Windows 10 in a Cloud AD environment.
• Day to day management of an ITSM Ticketing tool and associated asset data (both hardware and software) ideally Fresh
• Accurate execution of orders and laptop shipping in line with process

Benefits:
We offer a competitive salary that is based on proven skills and experience. Hard work is celebrated and rewarded. We recognise that one size doesn’t fit all so everyone has access to a variety of flexible benefits that work for you.

• Min. 24 days holiday plus statutory holidays (option to buy more)
• Company pension scheme
• Life assurance
• A selection of lifestyle benefit options
• Financial wellbeing programme
• Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues
• We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising

Our main value is to “Move Life Forward” and we are committed to developing our colleagues and encouraging personal growth, in conjunction with a flexible working approach so everyone can thrive in an inclusive and open environment.

We encourage you to apply for this role as soon as you can. We recognise talent waits for no one, so we progress candidates independently through all stages of recruitment process.